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“Clarify CRM job interview preparation guide for freshers and experienced candidates. Number of Clarify CRM frequently asked questions(FAQs) asked in many Clarify CRM interviews”



52 Clarify CRM Questions And Answers

1⟩ What is yanking?A) The acceptance of the workflow object like case from the common pool or queue, by the userB) create activities and activities logsC) create and update payment channels and add this information to the clarify databaseD) None of the above.Explanation This is an activity performed by the responsible person responsible for handling the particular case.

The acceptance of the workflow object like case from the common pool or queue, by the user

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7⟩ The use of the iSupport application in the ClarifyCRM is (Multiple choice)A) Enable agents to work on the support and part request objectsB) Manage accounts, leadsC) To work on creation, assignment, dispatch and acceptance of the work cases.D) Manage Field services which require clear logistics order operations

A)Enable agents to work on the support and part request objects

C) To work on creation, assignment, dispatch and acceptance of the work cases.

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8⟩ Which of the following statements about the ClarifyCRM Business Objects (CBO’s) is trueA) These are Generic Business objects that can be instantiated to access any ClarifyCRM database table or viewB) They combine workflow, activity logging and processing of database objectsC) Designed for use in web applications and interfaces to other applications which support COM or Java beansD) They are used to manage the complete order delivery service.

Answer: AWe cann't create a CBO's in clarify but we can create a Generic Business objects.

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9⟩ Which of the following is true about the auto destination servlets in ClarifyCRMA) Specify the rule_type parameter within the web.xml fileB) Uses the auto destination rules stored in the table_ruleC) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.D) They are used to start the communication without instantiating the interactionExplanation AutoDestinationServlet is used for routing workflow objects such as case, Change Requests,Sub cases to users according to pre-defined rules.

C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.

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17⟩ This method is main entry point for the worker bean processing and is called by the controller servlet. The name of the method isA) void processIncomingRequest(HttpServletRequest request, HttServletResponse response, BeanFactory beanFactory)B) void processIncomingRequest(HttpServletRequest request, BeanFactory beanFactory ,HttServletResponse response)C) void processIncomingRequest(BeanFactory beanFactory , HttpServletRequest request, HttServletResponse response)D) void processIncomingRequest(HttServletResponse response, HttpServletRequest request, BeanFactory beanFactory)

A) void processIncomingRequest(HttpServletRequest request, HttServletResponse response, BeanFactory beanFactory)

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