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“Clarify CRM job interview preparation guide for freshers and experienced candidates. Number of Clarify CRM frequently asked questions(FAQs) asked in many Clarify CRM interviews”

52 Clarify CRM Questions And Answers

1⟩ What is yanking?A) The acceptance of the workflow object like case from the common pool or queue, by the userB) create activities and activities logsC) create and update payment channels and add this information to the clarify databaseD) None of the above.Explanation This is an activity performed by the responsible person responsible for handling the particular case.

The acceptance of the workflow object like case from the common pool or queue, by the user

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2⟩ What is meant by relationship?

A relationship in CRM is anything that connects two partners

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3⟩ In CRM, Who is a customer?

In CRM a customer can either be prospective, current.

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4⟩ What is the full form of CDO?A) Common Data Objects

CDO means Clarify CRM Data Objects not Common Data Objects as i supposeThese are the Client side data objects.

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5⟩ Select the correct answers based upon the statements below I. Cdochoicelist – contains all items in choice list II. CDOUserChoiceList – generates the list for the user defined choice listA) IB) IIC) Neither of the aboveD) Both a and b

CDOChoiceList - used for Clarify Choice list.

CDOUserChoiceList - Used for User defined choice list

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6⟩ What does the term management mean?

management is the clear understanding of what your cutomers want or need.

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7⟩ The use of the iSupport application in the ClarifyCRM is (Multiple choice)A) Enable agents to work on the support and part request objectsB) Manage accounts, leadsC) To work on creation, assignment, dispatch and acceptance of the work cases.D) Manage Field services which require clear logistics order operations

A)Enable agents to work on the support and part request objects

C) To work on creation, assignment, dispatch and acceptance of the work cases.

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8⟩ Which of the following statements about the ClarifyCRM Business Objects (CBO’s) is trueA) These are Generic Business objects that can be instantiated to access any ClarifyCRM database table or viewB) They combine workflow, activity logging and processing of database objectsC) Designed for use in web applications and interfaces to other applications which support COM or Java beansD) They are used to manage the complete order delivery service.

Answer: AWe cann't create a CBO's in clarify but we can create a Generic Business objects.

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9⟩ Which of the following is true about the auto destination servlets in ClarifyCRMA) Specify the rule_type parameter within the web.xml fileB) Uses the auto destination rules stored in the table_ruleC) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.D) They are used to start the communication without instantiating the interactionExplanation AutoDestinationServlet is used for routing workflow objects such as case, Change Requests,Sub cases to users according to pre-defined rules.

C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.

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10⟩ Controller servlet can be customized.A) TrueB) False

B) False

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11⟩ The use of the Sales application in the ClarifyCRM is (Multiple choice)A) Enable agents to work on the sales objectsB) Manage accounts, leadsC) Manage opportunitiesD) Manage Field services

Both Managing Accounts,Leads and Oppurtunities

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12⟩ How to design test cases for Clarify CRM?

Please share your answers.

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13⟩ What is the use of binding framework in Clarify?

Used to bind the values with CDO and CDOCOLS fields

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14⟩ Which flag should be used in the command line of clarify.exe to launch clear basic debugger in runtime, in clarify thick client________________?

-cbdebugger

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15⟩ Worker bean calls method to create, method to initialize and _____ method to initiate the creation of CBO’s within Save BeanA) createSaveBean(), setUpSaveBean(), SB.init()B) setUpSaveBean(), createSaveBean(),SB.init()C) SB.init(), createSaveBean(), setUpSaveBean()D) createSaveBean(), SB.init(), setUpSaveBean()

B) setUpSaveBean(), createSaveBean(),SB.init()

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16⟩ What is the full form of CDOCOLA) Common Data Objects Collection

CDOCOL means ClarifyCRM data Object Collection.

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17⟩ This method is main entry point for the worker bean processing and is called by the controller servlet. The name of the method isA) void processIncomingRequest(HttpServletRequest request, HttServletResponse response, BeanFactory beanFactory)B) void processIncomingRequest(HttpServletRequest request, BeanFactory beanFactory ,HttServletResponse response)C) void processIncomingRequest(BeanFactory beanFactory , HttpServletRequest request, HttServletResponse response)D) void processIncomingRequest(HttServletResponse response, HttpServletRequest request, BeanFactory beanFactory)

A) void processIncomingRequest(HttpServletRequest request, HttServletResponse response, BeanFactory beanFactory)

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18⟩ Worker Beans, Save Beans and ________ together make up the Application beans in the ClarifyCRM.A) Load BeansB) Child Worker BeansC) Child Load BeansD) Child Save Beans

A) Load Beans

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19⟩ Load/Save/ChildLoadBean/ChildSaveBean are HTTP awareA) TrueB) False

B) False

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20⟩ Which of the following is/are true about savebeans –A) Uses CBOs for database operation.B) May use Beanfactory to create other savebeans for complex database operation.C) They are Http aware.D) They can be customized by subclassing.

(A,D)

Beanfactory is used for intantiating child load and save beans

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