☛ First, state you would listen to the customer and find out what their complaint is.
☛ Then say you would sympathize with the customer.
☛ Next, help the customer with their complaint and if you could not do anything you would escalate the problem to your manager.
Explain me do you consider yourself successful?
Tell us do people ever ask your advice on what to do about their debts? What do you recommend?
Tell us what do you think are the main reasons why people fall behind in their debt repayments?
Explain me where does the path of data collection eventually lead you?
Please explain what are the few main duties that you expect you will be performing as a debt collector if hired by us?
As you know at Debt Collection Agency we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
As you know the illegal lending industry is huge in South Africa. They cannot make use of people like you, who service the legal lending industry. Do they do their own debt collections? Any idea whether the stories one hears of their bully boy tactics when collecting their debts could be true?
Tell us have you seen any significant difference in the debt patterns of consumers in the last year or two?
General Debt Collector Job Interview Questions
Fresh Debt Collector Job Interview Questions
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