⟩ What is FAP?
A C2K key performance indicator: FAP = Flown As Planned (the complete shipment has flown at or before the last planned flight with a maximum 12 hour delay)
A C2K key performance indicator: FAP = Flown As Planned (the complete shipment has flown at or before the last planned flight with a maximum 12 hour delay)
Explain within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
Explain about a situation where someone was performing badly in your team? What was the situation? How did you deal with it? What was the outcome?
Please explain your current role and your reasons for applying to the organisation?
Explain wow have you educated your front-line agents to ensure excellent customer feedback?
Tell me what attracts you to the position?
Explain an example of a time when things happened in work to dampen your enthusiasm. How did you motivate yourself and your team?
Explain the most difficult customer you have ever had to deal with. What was the problem, what did you do and what was the outcome?
Explain us three examples of the types of problems you like to solve?
What is CAR Approach?
Tell me what is the biggest challenge you have faced in work in the past 12 months?