☛ I would find out what is wrong with the customer.
☛ If it was lost luggage I would do my best to find where their luggage is.
☛ If a flight was delayed I would explain why the flight was delayed. Mention it is important to keep the customer happy as an unhappy customer will never return.
Explain wow have you educated your front-line agents to ensure excellent customer feedback?
Tell me what attracts you to the position?
Explain an example of a time when things happened in work to dampen your enthusiasm. How did you motivate yourself and your team?
Explain the most difficult customer you have ever had to deal with. What was the problem, what did you do and what was the outcome?
Explain us three examples of the types of problems you like to solve?
What is CAR Approach?
Tell me what is the biggest challenge you have faced in work in the past 12 months?
How do you manage change as Delivery Person?
Give an example of your strengths and weaknesses behaviour?
Explain me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost?
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