► What is the most important thing that you have learned in the past year?
► What has been your biggest setback?
► What is it that you do?
► But what is it really that you do?
► How long does it take?
Can you please explain how creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team?
Explain me how do you ensure that the goals of your team are in line with the overall company goals?
Can you tell us about a time when you had to handle a difficult customer?
Explain me how did you recognize the level of trust or respect your team held for you and how did you ensure this continued?
Can you explain me about a customer service policy that you have developed and implemented?
Please explain what metrics do you consider the most important factor in measuring customer satisfaction?
Tell us what did you learn about customer service from your bad interaction?
Tell me how do you identify an agent’s strengths? Weaknesses? How would you use this information?
Top 12 Manager Call Center Job Interview Questions
Basic Manager Call Center Job Interview Questions
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