► Give me an example of a time when you had to make a split second decision?
► What is your typical way of dealing with conflict? Give me an example?
► Have you ever had to motivated others? Tell me about such an experience?
► Give me an example of a time when you used your fact-finding skills to solve a problem?
► Highlight your top achievements/ accomplishments?
Explain me how did you recognize the level of trust or respect your team held for you and how did you ensure this continued?
Can you explain me about a customer service policy that you have developed and implemented?
Please explain what metrics do you consider the most important factor in measuring customer satisfaction?
Tell us what did you learn about customer service from your bad interaction?
Tell me how do you identify an agent’s strengths? Weaknesses? How would you use this information?
Top 12 Manager Call Center Job Interview Questions
Basic Manager Call Center Job Interview Questions
Tell us how would you measure the success of you and your team over a 3-, 6- and 12-month period?
Explain me how would you deal with a customer that is having a well-known issue with the product or service that you provide?
Explain me do you enjoy communicating with people?
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