► Why do you want to work in consulting? And why this firm?
► What do you believe a consultant does? What would you consider to be the three most important qualities of a successful consultant?
► How is our practice different from other consulting firms?
► If I was to review your performance after six months, what do you think my evaluation of you would be?
Can you explain me about a customer service policy that you have developed and implemented?
Please explain what metrics do you consider the most important factor in measuring customer satisfaction?
Tell us what did you learn about customer service from your bad interaction?
Tell me how do you identify an agent’s strengths? Weaknesses? How would you use this information?
Top 12 Manager Call Center Job Interview Questions
Basic Manager Call Center Job Interview Questions
Tell us how would you measure the success of you and your team over a 3-, 6- and 12-month period?
Explain me how would you deal with a customer that is having a well-known issue with the product or service that you provide?
Explain me do you enjoy communicating with people?
Explain me how do you handle clients with unreasonable demands? Provide examples?
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