► How much will you be around?
► Have you developed the model yourselves?
► How do you guarantee the results you talk about?
► What sets you apart from other consultants?
► Who do you work with within the organisation? - the entire organisation?
► Is it enough to work with only one area of operation?
► Shouldn't our managers already know this?
Tell me how do you identify an agent’s strengths? Weaknesses? How would you use this information?
Top 12 Manager Call Center Job Interview Questions
Basic Manager Call Center Job Interview Questions
Tell us how would you measure the success of you and your team over a 3-, 6- and 12-month period?
Explain me how would you deal with a customer that is having a well-known issue with the product or service that you provide?
Explain me do you enjoy communicating with people?
Explain me how do you handle clients with unreasonable demands? Provide examples?
Explain me how have you utilised customer complaint feedback to improve how your team are selling?
Explain about the cost efficiencies you introduced in your last job?
Tell us a time when you successfully navigated a disagreement with a coworker?
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