⟩ Tell me how do I know when I have zapped someone?
If you answer your telephone and there's no one there, the odds are that you just "zapped" a telemarketer. After a few weeks, you'll notice that you are receiving fewer and fewer of these calls.
If you answer your telephone and there's no one there, the odds are that you just "zapped" a telemarketer. After a few weeks, you'll notice that you are receiving fewer and fewer of these calls.
Explain what will you do when a customer needs to be put on hold but is not agreeing to it?
Explain what should be the priority in telemarketing according to you?
Tell me what do you understand by b2b, b2c and b2g?
Tell me how would you handle an angry call from a customer?
Explain an example of this behaviour?
Explain & list some of the effective listening strategies that would be helpful in the telemarketing industry?
Explain have you ever had conflict with your team leader or manager?
Explain what do you do if the dialer puts a Do Not Call number through to you by mistake?
Tell me within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
Please tell me what are your strengths and weaknesses?