☛ Contact businesses and private individuals by telephone to promote products, services and/or charitable causes

☛ Solicit orders for goods and services over the telephone

☛ Explain the product or service to potential customers

☛ Deliver scripted sales pitch to the customer

☛ Adjust scripted sales pitch to meet needs of specific individuals

☛ Provide pricing details

☛ Handle customer questions

☛ Obtain customer information including names and addresses

☛ Record customer details including reaction to the product or service offered

☛ Receive orders over the telephone

☛ Input order details into the computer system

☛ Record customer details and details of transaction

☛ Confirm orders placed with field sales representatives

☛ Obtain contact details of potential customers from sources including telephone directories and purchased lists

☛ Schedule appointments for sales staff to meet prospective customers

☛ Conduct customer and marketing surveys

☛ Answer telephone calls from potential customers who are responding to advertisements

☛ Contact customers to follow up on initial interaction