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⟩ Tell me what Are The Factors That Contribute To Projecting A Positive Image Of Yourself To The Customer?

In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:

☛ Vocal quality

☛ Vocal tone

☛ Rate of speech

☛ Pitch of the tone

☛ Attitude

☛ Body language

☛ Use of appropriate words

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