1⟩ Can you explain me what is Spamming?
Random bulk messages used for telemarketing purposes are called spam and the process is termed as spamming
Telesales Lady
Home Marketing Telesales Lady
“Telesales Lady Frequently Asked Questions in various Telesales Lady job interviews by interviewer. The set of questions are here to ensures that you offer a perfect answer posed to you. So get preparation for your new job interview”
48 Telesales Lady Questions And Answers
2⟩ Tell us suppose you Just Called A Customer. What Are The Steps You Will Follow During The Call?
When making a call to a customer the call should be directed in the following way:
☛ 1. Greet customer politely.
☛ 2. Introduce yourself to the customer.
☛ 3. Make clear the objective of the call
► ☛ Who are you calling?
► ☛ What are you calling for?
☛ 4. Give complete information of the product or business you are promoting.
☛ 5. Make the customer understand how the objective of the call can be beneficial for him/her.
☛ 6. Close the call with a warm end note.
3⟩ Can you tell us how Would You Make A Cold Call To Generate A Lead?
Turning a cold call into lead is not easy but it is not impossible either. If handled with the right motivation and skill a cold call can be changed into a lead. It can actually be put down as the way that cold calls are perceived by the person making the call and the fear of failure.
The key should be to back track for a moment and then offer what you have when you have completely understood what is the landscape of the situation. Always step in with a positive attitude as for this situation it is very important.
4⟩ Please explain what Are The Techniques That Help Build The Trust Of The Caller?
The following techniques help you build the trust of the customer on the other end of the telephone.
☛ Speak confidently
☛ Take control of the situation
☛ Show genuine interest
☛ Go above and beyond the call of duty
5⟩ Tell me what's your greatest weakness as Telesales Lady?
This question is a great opportunity to take a negative and turn it into a positive. It's among the most common interview questions and for that reason, it's also known for evoking some of the most cliché responses. Saying something like, “My biggest weakness is that I never give up on closing a sale,” won't come across genuine or honest.
To answer this question, think of a true weakness—you get stressed out easily, or your habit of multitasking can lead to distraction. Then, give specific examples as to how you're making an effort to strengthen these weaknesses. This will show the interviewer that you're honest—and when you recognize a weakness, you know how to take action to fix it.
6⟩ Can you explain what Are The Different Categories And Sub-categories Of Telemarketing?
Marketing can be broadly classified into two categories:
☛ 1. B2B - business to business
☛ 2. B2C - business to customer
The categories can be further classified into four categories based on the process carried out which are :
Generating lead - Process of identifying a potential customer to make sale.
Sales - Selling out products
Outbound - Calls are made to the customers.
Inbound - Calls are received from the customer.
7⟩ Tell us how Does My Number Get On Telemarketing Lists?
You can get on telemarketing lists in many ways:
☛ By having a listed telephone number.
☛ Through a reverse phone book organized by neighborhood.
☛ When you dial an 800 number that uses an Automatic Number Identification system (ANI) to record your number
☛ Via credit information services, such as Equifax, etc.
☛ By ordering products or services from direct marketers or catalogs, whether you order through the mail, from web sites, or via 800 numbers.
☛ By printing or including your telephone number on your personal checks.
☛ Even by simply paying your monthly bills.
8⟩ General Job Interview Questions as Telesales Lady
☛ What is your experience in sales/customer service?
☛ What telecom technologies have you used in the past?
☛ In telemarketing you don’t have the benefit of face-to-face contact. How can you fill this gap?
☛ Have you worked with quotas? Did you manage to meet them?
☛ What is the difference between B2B and B2C? How does each concept change how you approach a prospect?
☛ How do you engage the prospect’s attention?
☛ What do you have to say when answering a call?
☛ What factors, in your opinion, are more likely to close a deal?
☛ How do you deal with rejection?
☛ What do you know of our company’s products?
9⟩ Basic Job Interview Questions as Telesales Lady
☛ Here is a script that can be used during a call. What do you like about it and what would you change?
☛ Choose one of our products and sell it to me
☛ If you needed to put a prospect on hold, what would you do to avoid upsetting them?
☛ Walk me through a call assuming the prospect is moderately interested
10⟩ Fresh Job Interview Questions as Telesales Lady
☛ Sometimes telesales reps are faced with suspiciousness. How do you overcome this barrier?
☛ Have you ever had to deal with an aggressive prospect? How did you handle it?
☛ What was the most successful sale you made in your previous job?
☛ Have you ever implemented a change that resulted in higher sales?
☛ Have you ever made a mistake during a call? What did you learn?
☛ Have you ever had to call someone more than once to make a sale?
11⟩ Tell us what Will You Do When A Customer Needs To Be Put On Hold But Is Not Agreeing To It?
Many times the customer on the end line objects to be put on hold as he fears to be kept long on hold, in such situations following tips can be helpful :
☛ 1. Request the customer that it is important that he is put on hold. Make sure this is conveyed in a very polite way.
☛ 2. Clear out the objective due to which the line needs to be put on hold.
☛ 3. If the customer is very persistent on being on line as a co employee to retrieve the information that requires you to put the line on hold. During this be on line and keep the customer attended.
☛ 4. You can also ask the customer to disconnect the line for now and that you will give him a call back.
12⟩ Please explain what If People Want Info?
This can happen a lot, and it is not just a palm off, you get to recognise which are genuinely interested and which are timewasters simply by asking a few questions before you end the call, many of the products we promote are things that people will not hand a creditcard over for, theytend to be in the thousands of pounds and therefore take consideration before making a decision. Always have something you can send that will add favour to a potential client.
13⟩ Tell me what Are The Factors That Contribute To Projecting A Positive Image Of Yourself To The Customer?
In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:
☛ Vocal quality
☛ Vocal tone
☛ Rate of speech
☛ Pitch of the tone
☛ Attitude
☛ Body language
☛ Use of appropriate words
14⟩ Can you explain what Should Be The Priority In Telemarketing According To You?
According to me customers should be the priority, if they do not buy we can not sell and thus they should be the foremost priority. The whole marketing sector runs due to end consumer so it should be our responsibility to make sure we have our customers satisfied and deliver what they expect from us. This can be only achieved if every individual from a telecaller to the ceo takes up the responsibility of delivering to the customer and works on their part the right way. If this little bit is done then telemarketing can be made more effective, easy and set to the right perspective.
15⟩ Can you tell us what Issues Can Rise From Paying Per Appointment?
Here are a list of problems which are associated with paying per appointment:
☛ 1. Poor quality.
☛ 2. Rate of conversion is low.
☛ 3. Requirements for more meetings is not solved.
☛ 4. High competition.
☛ 5. Suppliers face a lot of problems.
☛ 6. Quality is deteriorated by quantity.
16⟩ Can you please explain what Are The Common Telemarketing Fraud?
Following are the common telemarketing fraud:
☛ 1. Charity purpose.
☛ 2. Asking for advance payment or fee.
☛ 3. Fraud by over capturing increased payments.
☛ 4. Bank related frauds.
☛ 5. Lottery
☛ 6. False representation of office supplies.
☛ 7. False verification calls.
17⟩ Explain how Does The Telezapper Zap Telemarketers?
The TeleZapper uses the technology of telemarketers' automatic dialing equipment against them. When you or your answering machine picks up a call, the TeleZapper emits a special tone that "fools" the computer into thinking your number is disconnected.
Instead of connecting you to a salesperson, the computer stores your number as diconnected in it's database. Over time, as your number is removed from more and more databases, you'll see a dramatic decrease in the number of annoying telemarketing calls you receive.
18⟩ Tell us why Buy A Telezapper Instead Of Letting My Answering Machine Or Caller Id Screen Telemarketing Calls?
The TeleZapper is the only product that emits a signal that "tells" predictive dialer computers your number is disconnected. Unlike answering machines or caller ID, once the TeleZapper's tone is emitted, your number is removed from the computer's call list. So, as time passes, you'll receive fewer and fewer annoying telemarketing calls. If the computer gets your answering machine, your number is put back into the database to be called again and again … and again.
Most telemarketing calls show up on Caller ID as "out of area" or "private". But since many callers are identified in these ways, it's difficult to know who's calling and whether or not you want to pick up the phone. The TeleZapper really is a better solution to keep telemarketers out!
19⟩ Tell us how Do Telemarketing Calls Work?
There are several hundred telemarketing call centers around the world., with the majority of telemarketing calls being dialed by a computer known as an auto dialer or predictive dialer. Predictive dialers can dial 3-5 numbers simultaneously and can make as many as 500,000 calls between 8 a.m. and 9 p.m.
When you answer your phone, the computer connects you to a live telemarketer who tries to sell you something. If you are not home or if the computer gets your answering machine, your number will be put back in the database to be called again later.
20⟩ Please explain how Much Time Do You Need To Put Together A Campaign?
One working week, so we can prepare the data, brief the telemarketer and make sure everything is in place to start.
