⟩ Tell us what do you think is the most important thing you should do when a patient approaches the desk to check in for an appointment?
The candidate should be focused on warmly welcoming the patient, using eye contact, introducing themselves and asking how they can help the patient. Front desk staff are the first contact with the patient, and are critical to ensuring a positive patient experience. You can train employees on registration, insurance and other protocols, but it’s virtually impossible to train for attitude and empathy. Make sure your hires have the right attitude.
