Understanding written sentences and paragraphs in work related documents, Considering the relative costs and benefits of potential actions to choose the most appropriate one, Conducting tests and inspections of products, services, or processes to evaluate quality or performance, Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.