As my training dictates, I will apologize to the customer and make sure that a new order is expedited. I will then look into the matter to determine why an incorrect order was sent.
Can you perform a role play for us? How will you deal with an unhappy customer?
What do you feel about change?
List things which you think make a call center successful?
Explain Customer service?
Explain Call Center?
Explain Sales planning?
What are the Important Sales Skills?
How you move on from a rejection?
Are You felling uncomfortable making cold calls?
What don't you like about sales?
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