If we've gotten this far and you haven't talked about being the voice of the customer, getting out and talking to users, doing any type of user research, I'm already concerned. This is your last chance to convince me you can be the voice of the customer.

"I once interviewed someone who worked at a company that thought user research was a waste of time. She had zero budget and worked in an Agile environment. She struggled to get requirements out ahead of her engineers. And yet, when I asked her this question she told me all of these constraints. But she didn't stop there. She was working on a shopping mobile app and she told me about how during her lunch break she went to her local mall and asked people to try it out. It didn't cost anything. It didn't take very much time. It wasn't perfect. But it was much better than nothing. Be that person. Find a way."