Always begin by apologizing that the product did not turn out what they expected it to be. Then, if the item is returnable I process a refund otherwise I politely explain the policy to the clients and am usually able to calm them down.
Do you prefer a long or short sales cycle?
What are the key skills of sales?
How you land your most successful sale?
Which closing principles do you follow?
Have you consistently met your sales goals?
Tell me what you find rewarding about being in sales?
Which is more important, excellent customer service or a quality product?
Which interests you most about this sales position?
Described long term career goals?
What do you least like about being in sales?
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