Groupware Appointments are synchronized using mapping techniques, whereas the CRM activities are getting class or category appointments using the CRM techniques.

CRM activities don’t include the exception that has occurred in the meeting series, whereas all the logs and exceptions are maintained in Groupware system.

CRM activities are present in different category but they are represented in task based list and then they will be synchronized to the groupware. Whereas, the category that is being transferred to the groupware will be synchronized but it can’t be returned back to the original state.