When your problem is simple, the solution is usually obvious and you do not need to follow the four steps we outlined earlier. So it follows that when you are taking this more formal approach, your problem is likely to be complex and difficult to understand because there is a web of interrelated issues.
What is File Type References (FTRs)?
What is Internal Logical Files (ILFs)?
What is External Interface Files (EIFs)?
What is External Input (EI)?
What is External Output (EO)?
What is External Inquiry (EQ)?
What is General System Characteristics (GSCs)?
What is Application boundary?
Customer has reported severe defects in Daily balance report. The customer is unhappy that the problem is not fixed even after a week. What action you as a PM will take to restore confidence of customer and ensure that this will not happen in suture?
It’s observed that the testers in your organization are performing tests on the deliverable even after significant defects have been found. This has resulted in unnecessary testing of little value because re-testing needs to be done after defects have been rectified. You are the test manager and going to update the test plan with recommendations on when to stop testing. List the recommendations you are going to make?
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