⟩ Explain me a time when you had to handle a difficult customer?
The interviewer wants you to provide an example of how you dealt with a demanding customer in the past.
You need to give a clear description of a specific situation when you did this. Describe the circumstances, the actions you took and the outcome. Similar behavioral questions that often come up in a retail job interview include:
Give me an example of when you went the extra mile for a customer.
Tell me about an improvement that you made to the customer service process.
Describe a situation in which you had to remain calm under great provocation from a customer.
