☛ Tell me about your work experiences so far.

☛ What gives you the most satisfaction about your job?

☛ What gives you the least satisfaction about your job?

☛ What is it that attracted you to this position?

☛ Why are you leaving/did you leave your last employer?

☛ Describe a situation where you had to identify vehicle faults and explain them to a customer

☛ Tell me about how you record the work you have done.

☛ What do you know about operating efficiencies and utilisation? Why are they important in the workshop?

☛ Describe a something you have done to help improve workshop efficiency

☛ 1 Tell me about how you ensure that the work that you do is of high quality.

☛ Talk me through what you believe Customer Service is.

☛ How do you ensure you provide the best customer service you can?

☛ Think about a situation in the past where a colleague has not turned up for work. What part did you play in helping to manage the situation?

☛ What suggestions do you have for improving systems/tools/equipment that you have to use?

☛ What matters most to you about the company you work for?

☛ What matters most to you about the person you work for?

☛ Tell me what you know about us.

☛ Are there any questions you would like to ask me?