This question examines your problem-solving ability. You could say that you would ask the following questions:

☛ Describe the problem. Was there an error message? If so, what?

☛ Have you had a similar problem or other problems before? Give details.

☛ What were you doing when the system failed?

☛ Has any new hardware been added to the system?

☛ Has any new software been added to the system?

☛ Have you downloaded anything from the Internet?

☛ What, if anything, have you done to fix the problem yourself?

☛ Are you the only user who has access to the system?