SAP CRM Questions And Answers

1⟩ Whether sap consultant work on development server or testing server?

It depends on the Landscape of your environment

Example: Sandbox – Development – Testing or Quality -

Production

In support process usually you replicate the issue that the

user has got in the testing or quality environment and then

try for a solution.

In Implementation, sandbox is used as a rough book to try

implementing and doing experiments, later you do a clean

configuration in Development and then transport the same to

Testing or Quality and finally go live to the production

environment.

Note: The above mentioned is just an example, the landscape

and process can be different from organization to

organization.

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2⟩ What is the difference between R/3 AND CRM?

R/3: ERP

CRM:Customer Centric Extended ERP, process, functions

revolves around Customer.

R/3:Three Tier architecture,Client,Server product

CRM:Internet enabled, no need to have client software.Only

internet browser

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3⟩ How to integrate R/3 with CRM?

To exchange data between ECC ( R3 ) and CRM systems we need

to maintain connectivity for both systems. Please ask your

Basis consultant to do the following configuration.

Maintain Logical Systems in both systems and link with

respective clients.

Maintain RFC destinations in both systems pointing to each

other system.

Maintain Number ranges as mirror images in both systems.

Ex: Maintain same number range in ECC as Internal and in

CRM as External or vice

versa.

Below are the steps for the integration between R 3 & CRM :

SAP ECC :

1) Define logical system for ECC ( Name )

2) Define logical system for CRM ( To establish the cross

connection )

3) Identify the data which you wanted to copy to crm

4)Assign logical system to the client

SAP CRM :

1) Define logical system for CRM

2) Define logical system for ECC

3) Assign logical system to client

4) Copy the required data from ECC .

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4⟩ what is the action profile in sap crm?how to use complaints and returns life cycle in service process?

Action Profile is a Post Processing Frame work (PPF) which gives some output (like as smart form, fax, document ) on given conditions.

And this is used in every place in SAP CRM where we define the Conditions for the successful implementation of the activity. like in Opportunity Management,Monitoring the Activity of the enterprise employees etc.

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5⟩ What is the relation between crm and sapr3 architecture?

R 3 Means ( Three tier architechture ) 1st Tier ( R1 )

launched at the time of SAP inception with five x ibm

employees , later on 2 nd & 3 rd tier had come in the form

of advanced . Now latest is My SAP CRM.

R 3 actual Nomeneclature is ( ECC - Enterprenuer Central

Component )

CRM acts as a central server attached to its external

systems such as ( BIW , ECC & Third party systems , etc ).

Eg : If a client has already had installed SAP ECC ( R3 )

and wants to upgrade with SAP CRM , in this scenario , we

have to integrate or fetch some data related to Sales ,

Pricing Conditions etc thru R 3 / ECC .

This is done thru middle ware concept ( connectivity ) ,

for which you should posses knowledge on the middleware

concepts

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6⟩ What is the standard transaction type for quatation?

Transactio type - AG

Item category - AGN

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7⟩ Suppose we have created a organizational structure in a non-sap system and how we will transfer this organizational structure to another non-sap systems?

Through Batch job we can transfer non spa org struture to

another non sap org structure.

we can transfer non sap to sap and sap to non sap through

Batch Job..

check SM36

To monitor batch job SM37

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8⟩ How is the job market for sap crm?

Market for CRM not too good it is just ok....

the main problem is no one is perfect so we dont get

guidance from anybody.......we have to struggle ourselves.

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9⟩ Explain some example of business object, customizing object, conditon object?

business objects are business partner sales order etc

customizing objects are customizing country, customizing

time zone etc, conditions objects are pricing related

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10⟩ What is master data in sap crm?

Master Data is org & CP baqsic data which are mandatory for

creating org & CP in CRM system.

EX: Org Name & adress detaisl & Contact details and CP

related Names and contact details

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11⟩ Quotation transaction type comes under which functionality in CRM?

Quatation transaction type: AG

Functionality:

1. Create or Generate leads with Marketing Campaign

2. Track, qualify and close oppt

3. Manage and track ERP quotations

4. Process ERP Sales Orders

5. Fulfill logistics needs

6. Process invoices in ERP

7. Manage account payables

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12⟩ How many tabs are there in navigation bar?

Navigation bar concept comes in WEB UI

The navigation bar profile is defined in CRMC_UI_NBLINKS

Based on how you define, you can have different work

centers for different Navigation bar profiles

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13⟩ How to find target group & what is the flow of BP to Target group?

In marketing to execute a campaign you need a

Target group.

Target group in simple words is nothing but a group of

BP’s. You can create a target group in segment builder (T-

code CRMD_MKTSEG).

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14⟩ How many types of campaign are their?

There are different types of campaigns like E-mail

campaigns, Call list can be generated, Campaigns can be run

to create leads etc.,

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15⟩ Can we download data from datasets/Info sets?

Attribute sets, Info sets, BW query and ELM are the

different data sources for segmentation.

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16⟩ What is difference between ECC & CRM?

Simple words ECC is R/3 and you know what CRM is

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17⟩ What type of Business Scenario you are following in you Project? Business Scenario means what?

Business scenario is nothing but what is the

process, like for example how is the CRM application used

by your client.

Example: for us the sales reps from different location in

US raise the sales orders in the CRM system and they flow

to R/s and we also implemented the marketing module to run

the e-mail campaigns for the product promotions.

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18⟩ What is Activity Journal?

With activity journals, you can record and update

information gathered from customer visit or telephone calls.

For example activity journals can contain:

. Products or product categories

. Product-related information such as what products were

discussed with the customer or the number of samples given

to the customer

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19⟩ At the time of Implemention, What type of problem you generally face?

There will be different phases in Implementation,

you actually do a lot of brain storming sessions in the

blue print phase and in the realization phase you do all

your trials and configurations or may be experiments :) in

the sand box. So you can’t really say there are specific

problems. It actually involves a lot of discussions.

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20⟩ What is mapping? How it is done?

Can you please elaborate the question, what kind of

mapping are you talking about, mapping is done in External

list management

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SAP CRM

Home Enterprise Resource Planning SAP CRM

25 SAP CRM Questions And Answers

1⟩ Whether sap consultant work on development server or testing server?

2⟩ What is the difference between R/3 AND CRM?

3⟩ How to integrate R/3 with CRM?

4⟩ what is the action profile in sap crm?how to use complaints and returns life cycle in service process?

5⟩ What is the relation between crm and sapr3 architecture?

6⟩ What is the standard transaction type for quatation?

7⟩ Suppose we have created a organizational structure in a non-sap system and how we will transfer this organizational structure to another non-sap systems?

8⟩ How is the job market for sap crm?

9⟩ Explain some example of business object, customizing object, conditon object?

10⟩ What is master data in sap crm?

11⟩ Quotation transaction type comes under which functionality in CRM?

12⟩ How many tabs are there in navigation bar?

13⟩ How to find target group & what is the flow of BP to Target group?

14⟩ How many types of campaign are their?

15⟩ Can we download data from datasets/Info sets?

16⟩ What is difference between ECC & CRM?

17⟩ What type of Business Scenario you are following in you Project? Business Scenario means what?

18⟩ What is Activity Journal?

19⟩ At the time of Implemention, What type of problem you generally face?

20⟩ What is mapping? How it is done?

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SAP CRM

Home Enterprise Resource Planning SAP CRM

25 SAP CRM Questions And Answers

1⟩ Whether sap consultant work on development server or testing server?

2⟩ What is the difference between R/3 AND CRM?

3⟩ How to integrate R/3 with CRM?

4⟩ what is the action profile in sap crm?how to use complaints and returns life cycle in service process?

5⟩ What is the relation between crm and sapr3 architecture?

6⟩ What is the standard transaction type for quatation?

7⟩ Suppose we have created a organizational structure in a non-sap system and how we will transfer this organizational structure to another non-sap systems?

8⟩ How is the job market for sap crm?

9⟩ Explain some example of business object, customizing object, conditon object?

10⟩ What is master data in sap crm?

11⟩ Quotation transaction type comes under which functionality in CRM?

12⟩ How many tabs are there in navigation bar?

13⟩ How to find target group & what is the flow of BP to Target group?

14⟩ How many types of campaign are their?

15⟩ Can we download data from datasets/Info sets?

16⟩ What is difference between ECC & CRM?

17⟩ What type of Business Scenario you are following in you Project? Business Scenario means what?

18⟩ What is Activity Journal?

19⟩ At the time of Implemention, What type of problem you generally face?

20⟩ What is mapping? How it is done?

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