Female Beauticians

I really hope by now you grasp the concept that selling retail is in your job description.

YOU ARE A SALESPERSON AS WELL AS A STYLIST.

Now that you understand this, let's have a quick chat:

► Retail brings in a 30-45% profit margin, while salon services only 5% profit.

► Without selling a client product you are not fully servicing them.

► Selling Retail builds trust with your clients.

► Selling Retail improves client retention by 30%!

► Product use in clients makes you look like a miracle worker!

Those are the highlights. It is absolutely imperative you sell product and the manager needs to know you get it.

So your answer should assure her you understand the impact of product sales on the salon cash register and know how to do it.

I know that professional product sales are vital to the life of the salon. Without product our clients (use the word "our" to plant the seed you are a part of her team) can't recreate the awesome looks we give them in the salon. Product sales also increase client retention. I prefer the "education" method rather than hard selling. I educate throughout the service, showing them how the products benefit their specific needs.

Being a team player in a salon is a strength. Everyone is there to make money, for themselves and for the salon. It takes a village. If you are highly self absorbed by nature start working on that issue. You will need help in a salon and you will be called upon to help others. So if this question is asked and you are NOT a team player, meaning you prefer to work alone, fake it.

I'm not saying lie to the interviewer but you need them to know you ARE a team player. Saying you prefer to work alone in a salon environment will disqualify you. So YES, you are a team player, and you will consciously work on it in the salon. Think of a time when you worked as a team on any project. Write it in your notebook with an example of how you helped the team, just in case you are asked for one. Your beauty career will mostly be a team sport.

If you are a brand new stylist starting your beauty career the manager does not expect you to come with a clientele. However, if you are in a private salon you will be responsible for building your clientele. I hope you knew this already.

Franchise salons are mostly about walk-ins. That doesn't mean you won't have clientele. You will. A client can "request" any stylist they like. As you continue to work there you continue to gather clients that request you. That is your clientele.

Private salons do not have near as many walk-ins as franchise salons do. So if you believe that you can start at a private salon and only rely on a walk-in base to make your money you are in for a shock.

Therefore, you need to be thinking about how you are going to approach clientele building. Lucky for you I have a page to help you on building your clientele.

But for now, let's get back to the question. Hmmm, thoughts on building a clientele.

They are looking for your motivation here. Are you driven by your passion? OR... Are you looking for a place to just get a paycheck? If you love your work you would be an asset to the salon. If you are just trying to find a job anywhere there is no indication to a manager that you are a good fit on her team. Show them that your values, desires, passion and the direction you intend to take your beauty career are in line with the salon culture. For example, Paige is passionate about hairstyling and updo's. Her resume will state this. Going to work in a male grooming salon would not be a good fit for her and the salon manager would recognize that Paige probably wouldn't feel fulfillment only working on men. If she were to hire Paige she knows that Paige most likely won't stay long.

Answer this question by proving you are a good fit in her salon. State what you are passionate about and where you would like to grow your skills. Acknowledge their salon culture in a positive way by giving her a compliment on an element of the salon. Then say how they are everything you want in a salon.

Think this through and jot down some ideas in your notebook to work out a good answer.

One more tip, keep it realistic. If you say something wild like, "I see myself owning 5 high end salons throughout Chicago and franchising them throughout the United States" when you just got out of beauty school she may think you are delusional.

But let's say that really is your goal. Bring it down a notch and show her that you have some real plans laid out. That would sound like, "I have a fabulous idea for a salon I am opening in the future. However, in the next 5 years I will be honing my skills, taking some business classes and working my way into salon management."

Bottom line, keep your goals in line with the salon and show her you are all about developing your beauty career.

► What do you like and dislike about being a beautician?

► What subjects were your favorites in beauty school?

► What subjects didn't you like?

► Why are you interested in working at this salon?

► What attributes or skills can you offer this salon?

► Do you have a following of clients?

► What are some newly introduced techniques and trends in manicures, pedicures and skincare?

► How do you keep up with the latest styles and trends?

► How do you suggest treatments, cosmetics and skin therapies to your clients?

► How do you greet a client if the salon is fully booked?

► How do you decide priorities when scheduling time?

Turn a negative into a positive. Don't say anything that will throw up a red flag to the interviewer like, "I have a hard time getting places on time." If a candidate said that to me we would be done with the interview. A salon manager not only needs you at work on time but so do your clients.

Don't choose anything that could adversely affect salon life. Things like being too trusting, or being too guarded with your feelings, or taking on too much responsibility are good ones to use that won't work against you.

Whatever you choose make sure to add, "...but I'm working on it." This shows you are aware of your challenges and willing to be pro-active to improve yourself. Good for you.

She wants to know where your attention goes on the job. If you blurt out, "I loved the people I worked with," it would lead her to the idea that you are easy to get along with and a team player.

There is not necessarily a wrong answer here, but there could be a more helpful answer to lead the interviewer in the direction you want them to go. Zero in on the quality you would like to support. In the sample above, being a team player was reinforced. And that's a good one for a salon. If you want to show customer service is important to you maybe say something like, "I enjoyed making people smile when I gave them their morning coffee drink. I feel like I made their day!"

Choose something that translates into a beauty career. Making people smile by providing good customer service is great.

Follow these three easy research tips before your next job interview:

1) Visit the company website; look in the "about us" section and "careers" sections

2) Visit the company's LinkedIn page (note, you must have a LinkedIn account - its free to sign up) to view information about the company

3) Google a keyword search phrase like "press releases" followed by the company name; you'll find the most recent news stories shared by the company

Remember, just because you have done your "homework", it does not mean you need to share ALL of it during the interview! Reciting every fact you've learned is almost as much of a turn off as not knowing anything at all! At a minimum, you should include the following in your answer:

1. What type of product or service the company sells

2. How long the company has been in business

3. What the company culture is like OR what the company mission statement is, and how the culture and/or mission relate to your values or personality

Oh, this is a tricky one. It's a setup. It is very easy to fall into this snare. People just wait for an opening to vent. But you now know ahead of time NOT TO DO THIS.

Instead of coming back with, "OH, I really hated my boss. He was such a pig!" you want to go to a task that is harmless to what you are trying to achieve. If you worked at Starbucks you had to clean, you had very busy times, it could be stressful, people complained, you may have had a bad co-worker, etc. But if you point any of this out in your interview it will look like a negative for YOU.

So how can you overcome this? First state the positive you took away from the job followed by something like lack of opportunity, nowhere to advance my career, my heart wasn't it because I couldn't wait to start my beauty career, or I saw myself as a stylist rather than a barista.

A typical interview question to determine what you are looking for your in next job, and whether you would be a good fit for the position being hired for, is "What challenges are you looking for in a position?"

The best way to answer questions about the challenges you are seeking is to discuss how you would like to be able to effectively utilize your skills and experience if you were hired for the job.

You can also mention that you are motivated by challenges, have the ability to effectively meet challenges, and have the flexibility and skills necessary to handle a challenging job.

You can continue by describing specific examples of challenges you have met and goals you have achieved in the past.

The answer you give will reflect the lens in which you see your management. She is wondering what you consider a good boss and if your views on management are something that will make her job easier or harder.

Think carefully. Don't choose the one that let the employees get away with anything!

Choose a boss that had positive qualities and provided strong leadership.

A good answer would sound something like this: "My boss at PetSmart was the best boss I ever had. He gave us ways to develop our product knowledge and encouraged us to take on more responsibility. He was very fair and gave recognition to employees who did something outstanding. He respected the employees and we trusted him to help us if we needed it."