BPO

If the interviewer is asking this question then he wants you to give a genuine answer, which you will actually do if something like this happens. So be very realistic while answering this question.

You can say that “it was my mistake that I couldn’t complete my target this time but I’ll make sure that next time I complete my target exactly on time.

Answer to this question shows your level of interest in the job and company. Make it sure that you read about the company before appearing for an interview.

Give a reference if you know anyone inside.

A person in a particular role needs to have some qualities, skills and expertise. Analyse the ones required by the position and offer them as an answer. For e.g. – if it is a support job –offer analytical skills, problem solving skills, patience and communication skills as an answer.

BPOs run on technologies. So, you should be happy to learn them. Say “YES”.

You will be given some general topics to see you communication skills, on the spot thinking capability etc. So, read a lot and be ready to speak on some general topics.

Communication skills play an important role in almost all the jobs you perform. Some need you to communicate internally with your team members, boss or management while others need you to communicate with customers.

Work on you communication skills to rate them as above average.

Working for a BPO mostly means you will be working for clients outside the country with a different time zone which will require you to work in shifts many times and you have to be prepared for this. If you have any health problems which might cause problem while working in shifts, be clear.

This question might be thrown at you unexpectedly to see your reaction. To answer this, you can just say that accommodation will not be a problem, you will manage.

One of the key factors in communication skills and being a good team player lies in your listening skills. If you don’t have them, develop them. Offer above average or good as an answer.

Think over this before you appear for the interview. Do not say “Yes” if you mean “No” otherwise you will face problems after you have joined.

Say “Yes”

The purpose of this question is to see if you are ambitious and if you will stay with the company for sometime or not. To answer this question you can say, “In three years from now, I see myself at a more responsible position where my company treats me as an asset and hope to grow with this company.”

The purpose here is to see what you learnt during last assignments, how you used the opportunities to grow etc. Focus you answer on the challenges you faced, solutions you offered and your achievements.

Avoid talking about any bad experiences.

When you are asked this question – focus your answer mainly on the growth of the industry and the prospects you see for yourself in the industry. You can also keep some facts and figures about the growth of the industry handy which will help you in providing more weight to your statement.

If you are currently working or worked in the past, it is one of the most obvious questions you would face. So, you must go prepared with a good answer for this. The key here is “do not bad mouth your last employer or boss”. Just say that you want to switch for better prospects.

These types of questions are asked to check whether you are comfortable with shifts or not so you should answer this question very carefully. You can say:

“I think 24x7 is the core of service industry and BPO is one among them. I feel that there should be break but not only on Saturday and Sunday. It also brings in challenge and I love challenges. Service industry has 2nd largest contribution in GDP, so it also brings sense of pride.”

The whole industry and businesses are running successfully due to customers. They provide the money needed to run these industries. A demand or request for a customer can be wrong for sometime but it will always be right for him. So our industry is growing due to customers and the services we provide them that is the reason we need to take special care of customers and hence this line is absolutely true.

This question is asked to check what are your views about the company and how much do you value it.

Answer this with points stating

- All the positive points about the company or the industry.

- You have read very good reviews about the company on various sites.

- Never state such statements which signifies, that this is the only option left with you.