BPO

This question is asked to see that how you will deal with clients later, so if they find your answer suitable then only the interviewer will select you. For such questions you should:

• state all the positive points in a polite manner

• Try to make him realize his profit which can make the negotiation comfortable.

-Many of the bpo’s in today’s date provide designation of an executive. The experience under this designation is counted if one plans to do MBA and thus is beneficial.

-Also, as bpo’s experience might not count in every field of job similarly other job experiences also do not count universally thus it is not as bad as it is portrayed to be. The industry is growing fast and is recognized universally, there might be a country where resource management is not required but requirement of bpo’s is universal

The difference between a bpo and a call center is that call centers only performs just one function that is taking calls which can be a part of a business or a company whereas bpo is business process outsourcing unit which outsource the business in various manner. Call center can be a part of a bpo but it is not a bpo.

These kind of questions are asked to check what kind of mind set you keep or how broadly you think, according to your answer they will judge that whether you are suitable to work in their working environment or not.

You can answer this question as:

“Now girls are being introduced in army in various fields. Though our men are strong enough to save the country but if a girl wants her spirit shouldn’t be ignored and she should be allowed to participate. As we all know,we are first to our country then to our sexuality”.

a.) Inbound call centre - Inbound call centres are the call centres which receive calls on behalf of their client – usually the support or customer service centres fall in this category.

b.) Outbound call centre – Outbound call centres are the call centres which make calls on behalf of their clients – usually the sales calls.

I appreciate your point of talking about your attorney; in this case I would like to tell you that our business motto is to resolve our business issues as fast as possible without including customer into the long cycle of legal processes. I will be pleased if you make me clear at the points where you feel that you are not clear or confused. I hope my offers will definitely make you feel easy after knowing the present issue solution.

You should say I am extremely sorry for the inconvenience, looking on the current situation there is no one to talk to you in your language. However I am looking forward to make this issue very small for you, take me as your consultant, my offers and thoughts will definitely make you feel easy and give you peace of mind . For that, I need your time and concentration to this, Mr. Customer. It will be resolved by us for sure.

As far as understanding my English is concerned I will speak a bit slowly and more clearly so that my language matches your rate of understanding and if you do not understand anything, please feel free to let me know.

• Never answer negatively to such questions

• Do not say that you are doing this job just to earn money and pass time. You can answer this question as:

“According to my future plans, bpo is good enough for me as I believe in short term targets or goals.”

To answer this question – analyse the requirements of the position you have applied for and make a list of the qualities a person working in that profile should have. Pick up the qualities you have out of them and offer them as an answer. For e.g. some of the qualities people applying for jobs in call centres are: Patience, fluency in English, good hearing skills, problem solving etc.

This is quite an expected question so you must go prepared with an answer for this question well in advance.

Call centre is a subset of BPO.

These types of questions are asked to check how good you can handle a situation.

So for such questions you should answer very carefully without being emotional. You can answer this question in the following manner:

“If I would have just one chance then I will give each of my hand to both of them, rest I will leave everything to god, whatever he wishes.”

Such questions are asked to check whether you are really interested in work or money. If your answer signifies that you are really interested in money more than work then in that case if you are offered a better package from some other company then you will leave the job. So to such questions you should answer very carefully and can say:

“It’s not always salary which matters, sometimes it is even work which matters a lot, even on the stake of salary, however I will act as per the situation.”

When a work process is out-sourced to a different country which is not nearby – it is called off-shore outsourcing. For e.g. If USA outsources a work process to India- it is off-shore outsourcing.

When a work process is out-sourced to a nearby country, it is called near shore outsourcing. For e.g. If a business process is out-sourced from a company in USA to a company in Mexico or Canada – it is near shore outsourcing.

Call centres are voice based BPOs. These are usually used for sales, customer service or support activities..

When a business process is outsourced from a company in one country to another country in the same country – it is called onshore outsourcing.

Work and pressure are always going to co-exist. It might be the pressure at work or on personal front but you should be able to deal with it. So, the answer to this question should be “Yes” backed up with some example where you worked under pressure.

Don’t jump at a figure when asked a question about expected salary. Put the ball back in interviewer’s court by asking them, “What does the company offer for a position like this?” If you are the one who has to speak out the figure first, give a range which is not too broad for. e.g. I expect something in mid thirties or something.