IBM MAXIMO

Procedure: Session Configuration

TSRM User session characteristics can be modified. This document describes the parameters that can be changed and how to change them

Dependency : None

Sesssion Configuration

The following two properties can be modified for user sessions in Maximo:

Session Timeout - This is the duration of inactivity after which a Maximo session will timeout. This is set to 10 minutes currently. The procedure to modify this is is described below:

Log in to the Maximo Admin Server (IP).via Remote Desktop

Open the file C:IBMSMPmaximoapplicationsmaximomaximouiwebwebmoduleWEB-INFweb.xml with an editor.

Search for the section shown below:

<session-config>

<!-- The session-timeout element defines the default session timeout

interval for all sessions created in this web application. The

specified timeout must be expressed in a whole number of minutes. -->

<session-timeout>10</session-timeout>

</session-config>

Update the value marked in red above to the number of minutes that the session timeout needs to be set to.

Save the file and close the editor

Build and deploy Maximo as described in the document T_SOP_TSRM_Maximo_Build.doc

Concurrent Sessions- This is the configuration parameter which defines whether a user is restricted to only one session or can open multiple sessions in TSRM. The procedure to modify this is described below:

Stop the WAS Servers as described in T_SOP_TSRM_WAS_Restart.doc

Connect to the Maximo database (IP)

Execute the following query : select * from MAXPROPVALUE where propname='mxe.enableConcurrentCheck'

If the value of the PROPVALUE field is 1, then a user can only have a single session on maximo. If it is 0, then the user can have multiple concurrent sessions on Maximo.

To update this value if required, execute the following SQL statement : UPDATE MAXPROPVALUE SET PROPVALUE='<1 for single session or 0 for multiple sessions>' WHERE PROPNAME='mxe.enableConcurrentCheck'

Start up the WAS Servers.

Outbound email integration- TSRM uses SMTP for sending out emails.

The configuration element for this is mentioned below:

The System Property mail.smtp.host controls which smtp server TSRM uses for sending out mail. This is currently set to (IP) which is a Domino server running SMTP service

Troubleshooting tips- Points to check for troubleshooting email delivery

Check that the firewall ports are opened between TSRM and the SMTP server. The port used by SMTP is 25. This check can be performed by trying to telent to the smtp server on port 25 from both the WAS servers (IP)

Check the communication logs for the record in question to ensure that a mail was actually sent from TSRM.

Check for mail routing issues with the Notes team.