1⟩ What is a USB?
Universal Serial Bus - the current version is 2.0. It allows the connection of peripherals without the need to shut down the computer.
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“IT Support related Frequently Asked Questions in various IT Support based job Interviews by interviewer. The set of questions here ensures that you offer a perfect answer posed to you. So get preparation for your new job hunting”
31 IT Support Questions And Answers
2⟩ Describe the role of analytical thinking in the career of an IT technician?
Analytical thinking is important to the technician if he is to be able to analyze hardware and software performance, integrate it with customer complaints, and draw relevant conclusions which lead to the formulation of a solution.
3⟩ Did you ever work in a hardware store or computer shop?
These may not be corporate positions, but if answered correctly, such positions may demonstrate that you have the right basis to become an IT support technician. Focus on the details of technical expertise and your ability to provide good customer services.
4⟩ What are the disadvantages of using an imaging software?
This question is designed to test your familiarity with imaging software. Describe image testing and the attributes of particular software to show your familiarity with imaging.
5⟩ Do you have experience installing and configuring hardware and software in large organizations?
If you do, answer in detail. Describe the main services you provided for a specific company. If you never worked for large organizations before, it is best to tell the truth but describe key jobs in relevant detail to show that you have the expertise required.
6⟩ What is public ip & private ip?
IP used inside a internal LAN network is private IP address
IP used by WAN/ Internet network. Public IP is global ip used by WAN & it will unique for customer assignment
7⟩ What is one of the latest Computer Processors (CPU)?
The Intel Pentium Quad Core Intel I3, I5 and I7 processors is the latest computer processor.
8⟩ List all Microsoft Office applications?
Microsoft office applications:
☛ Microsoft Word
☛ Microsoft Excel
☛ Microsoft PowerPoint
☛ Microsoft Outlook
☛ Microsoft Access
9⟩ What is the role of interpersonal communication in the career of an IT technician?
IT technicians are experts in troubleshooting computer systems. Communication in the sense of initiative oratory or leadership is not expected of them. However, they are expected to be able to communicate effectively with clients, to understand complaints quickly and provide any necessary explanations in an accessible way.
10⟩ What are IT support officers?
IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
11⟩ Have you ever conducted usefulness assessment?
Besides technical support, troubleshooting software and hardware, maintenance, and preventive measures, IT support workers may be required to perform an assessment of the usefulness of certain technology in relation to the company.
12⟩ What are the ports available in a computer?
Common ports are:
☛ PS/2 ports, for keyboard and mouse.
☛ USB ports
☛ Sound ports
☛ LAN or Ethernet ports
☛ VGA ports.
13⟩ What are lights on a Modem/LAN Card and what do they indicate?
The lights and their indications are:
☛ Power light - indicates if the power is on.
☛ Link light - indicates if the modem is receiving broadband or Internet signals from the ISP.
☛ Data light - indicates if the Internet is working.
☛ Connectivity light - indicates if the modem is connected to a computer.
14⟩ What would you check, if the audio of your computer is not working?
Check the following:
☛ Speaker volume
☛ Cable connections
☛ Power to the speakers
☛ Device drivers
15⟩ What is the difference between RAM and ROM?
RAM stands for Random Access Memory. It is used for the temporary storage of data that is being worked on. ROM is Read-Only Memory and is used for permanent storage of data that should never be changed, like BIOS for example.
16⟩ Define hard-disk partitions?
Hard disk partitions divide the hard disk drive into smaller segments to enable better space management. Each partition on the disk can then be considered as a separate disk allowing different file systems to be used on each.
17⟩ Which desktop operating system are you familiar with?
You will need to have familiarized yourself with the system used by the organisation you are hoping to join. Focus your answer on those systems, but also mention other systems with which you have experience.
18⟩ What are your reasons for wanting to work with us?
From your research on the company, you should be able to spell out what has attracted you to apply for the position - perhaps they focus on an area of research that you enjoy or would like to become involved with; maybe they offer opportunities that competitors do not; or possibly they are active in a field that interests you. Be careful, though, do not pretend to have an interest in something that you do not - your deception will be noticed.
19⟩ Would you describe yourself as a problem solver and why?
You should obviously give a positive answer. You should give examples that show that you can think critically and highlight your skills.
20⟩ What is DHCP and what is its purpose?
Dynamic Host Configuration Protocol. It assigns dynamic IP addresses to network devices allowing them to have a different IP address each time they are connected to the network.
