IT Support

To answer this question, you must have done your homework and to show it. You will need to know what the company does and something about its products. You will also need to be aware of recent developments and know a little about the leading figures in the company.

Let the interviewers know that you have done some homework by saying that in your job search their company stood out from the rest because "...". You should also mention the company's history, products, philosophy, reputation etc.

This question is best answered by reference to a successful outcome to a difficult situation that you have encountered. In general terms, you could say that you understand the frustration of end users and that good communication often goes a long way to resolving issues.

This is designed to see how well you will fit with the present team. A good answer would be along the lines of being unable to solve a problem due to factors outside you control, like hardware failure for instance.

The basic troubleshooting process is:

☛ Identify the problem.

☛ Consider likely causes.

☛ Test theories to localise the cause.

☛ Formulate and implement a plan to solve the problem.

☛ Verify that the problem is solved and take steps to prevent a reoccurrence.

☛ Record your findings, what action you took and the outcome.

There are two basic types of firewall:

☛ Network layer - which make decisions based on source and destination addresses.

☛ Application layer - which are hosts run on proxy servers and allow no direct traffic between networks.

Comodo and Zone Alarm are two commonly used firewalls.

Check the following:

☛ Is start-up time longer than usual?

☛ Is it slower with one particular application or slower overall?

☛ Are there any viruses, malware or spyware?

☛ Available Hard Disk space.

Boot.ini is used to decide which operating system options are displayed during the start-up process.

Here are some versions of Windows XP:

☛ XP Professional

☛ XP Home

☛ Media Centre

☛ Tablet PC

☛ Mobile

Components:

☛ Router/Hub

☛ LAN cards

☛ LAN cables

Domain Name Service (or System or Server) and it translates domain names into IP addresses.