21⟩ Tell us would You Create Professional Relationship With The Clients?
Clarify that you recognize the necessity of creating a friendly yet professional phone relationship with clients.
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“Marketing Consultant related Frequently Asked Questions by expert members with job experience as Marketing Consultant. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts”
52 Marketing Consultant Questions And Answers
22⟩ Explain me what Will Be You Answer To The Customers If The Credit Card Machine Is Broken?
We also take cash and checks, and there is an ATM on the corner. I am sorry for the inconvenience but if you would like, I can hold the merchandise while you go to the ATM.
23⟩ Can you explain me about a time that you helped resolve a particularly difficult customer issue?
Hopefully, you can speak from experience. If you do not already have any direct experience you should be honest and say so before going on to describe a related incident, such as helping to resolve a disagreement in a team sport, at school or with a family dispute. Show that you are always ready to step in and help to resolve a problem.
24⟩ Tell me with An Example, How Would You Handle A Situation Where A Customer Is Asking For Something, Which Is Not In The Interest Of The Company Or Which Would Violate A Policy Of The Company?
Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.
25⟩ Tell us how do you adapt to a company's culture when working on a project?
Consultants are expected to take on temporary assignments that could last just a few weeks or go on for years. They should have experience navigating company culture and be able to adapt seamlessly. Whether you're hiring a self-employed consultant for your company or adding a member to your consulting firm, this question should give you insight into the applicant's communication and collaboration skills. What to look for in an answer:
☛ Applicant's method for adapting to new company cultures
☛ Opinion on the value of teamwork
☛ Ability to build trusting relationships
Each company has its own unique culture and mission. Before I begin a project with a new company, I do as much research as possible to understand its culture. I think about what I can do to adapt my process, communication and behavior appropriately. I also talk with leaders and employees to gain a better understanding. In order to help the business move forward in a positive way, I work on establishing relationships built on transparency and honesty.
26⟩ Tell us what was your biggest failure in your previous role, and how did you recover from it?
This question helps assess coachability and honesty. Everybody has failed, but the important part is did the candidate learn from it -- or do they blame someone else for it?
27⟩ Can you explain me have you been in a situation where you were unable to resolve a customer problem? How did you deal with the situation?
Answer that if you cannot personally resolve a problem you always inform the customer that you will investigate and get back to them. Then ask the team leader or other experienced co-workers for advice on how to deal with this specific issue before calling back.
28⟩ Explain me what Would You Do If A Customer Wants To Return A Package Of Food That Is Open And Half Gone?
Clearly, this is a delicate judgement call. Generally speaking, I would take the package back and replace it with another, unless I was certain that the customer was really trying to take advantage of the situation. Sometimes taking a small loss can pay off in customer loyalty.
29⟩ Please explain are you a team player? what types of team structure have you worked within?
Always answer that you are a team player, that you enjoy working as part of the team. Talk about previous teams you have worked in; mention the size of the team, who you reported to, what role you had and who the team leader reported to, for example, manager or director.
30⟩ Explain me would you be willing to introduce us to a current or former boss as a reference?
This question is part of the Topgrading method, and serves as a truth serum for all subsequent questions. Once a candidate knows that you will be asking for an introduction to their current or former boss, they will be far less likely to embellish their achievements.
31⟩ Explain me what Would You Do If A Customer Complains That The Coffee Tastes Terrible?
I would take her complaint seriously. I would take some from the dispenser that hers came from and smell and taste it. If it seemed off, I would make a fresh brew. If it seemed fine, I would offer her the option of trying another brew, as this one may not have been to her taste.
32⟩ Tell us why do companies need consultants?
Consultants provide an outside, objective view that enables companies to identify problems and improve performance. Organizations may also bring in experts to supplement staff and reduce costs. Consultants can be employed directly by a large firm that finds work for them. This question asks applicants to explain the value their work brings and show understanding of their role in achieving larger goals. What to look for in an answer:
☛ Applicant's understanding of how consultants can push companies forward
☛ Overall interest in consultancy work
☛ Industry experience or expertise
Any company can benefit from working with an experienced consultant, not just because it can be cost-effective but also because they can help organizations spot issues and pinpoint inefficiencies they were perhaps missing. A talented outside perspective can offer solutions that improve overall performance and drive growth.
33⟩ Explain me will You Be Able Work In A Computerized Environment As Customer Service Representative?
Describe your ability to work with Microsoft Office or other relevant programs and any computer experience, such as placing orders in the company computer or saving digital records of services and closed deals.
34⟩ Tell me how do you adapt to a company's culture when working on a project?
Consultants are expected to take on temporary assignments that could last just a few weeks or go on for years. They should have experience navigating company culture and be able to adapt seamlessly. Whether you're hiring a self-employed consultant for your company or adding a member to your consulting firm, this question should give you insight into the applicant's communication and collaboration skills. What to look for in an answer:
☛ Applicant's method for adapting to new company cultures
☛ Opinion on the value of teamwork
☛ Ability to build trusting relationships
Each company has its own unique culture and mission. Before I begin a project with a new company, I do as much research as possible to understand its culture. I think about what I can do to adapt my process, communication and behavior appropriately. I also talk with leaders and employees to gain a better understanding. In order to help the business move forward in a positive way, I work on establishing relationships built on transparency and honesty.
35⟩ Tell us will You Accept If A Customer Wants To Pay For $15 Worth Of Merchandise In Quarters?
I would prefer taking at least some of it rolled, so it would not overflow the register. Having extra change, especially quarters is not usually a burden.
36⟩ Explain me what Is A Customer Service?
The assistance and advice provided by a company to those people who buy or use its products or services is called customer service.
37⟩ Can you explain me what Does A Good Customer Service Mean?
Good customer service means having thorough knowledge of your inventory, experience with your products and being able to help customers make the best choices for them.
38⟩ Please explain about Your Qualifications For Customer Service Representative?
Mention educational qualification, including high-school diploma or higher or any professional coursework. Also specify any relevant job skills such as written and verbal communication expertise, ability to type efficiently, professional demeanor and strong work ethics.
39⟩ Tell us what was the toughest customer service case you've ever handled?
In the answer to this question, you're looking for positivity and empathy. A mediocre candidate will talk about how irrational the customer on this case was, or how frustrating they were to resolve the issue with.
40⟩ Tell us which computer/data entry/telecommunications systems are you familiar with?
Ideally, you will have had some experience with a dedicated customer service software package. If not, explain that you are proficient with Microsoft packages and using web based solutions and are confident that you will quickly learn how to use a new system.
