Call Center Representative

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“Call Center Representative Frequently Asked Questions by expert members with experience in Call Center Representative. These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts”



35 Call Center Representative Questions And Answers

1⟩ Tell us will you be comfortable working in different shifts?

Yes, I can. I might have difficulties at the beginning, but I am sure that my body will easily adjust to working at odd hours. Staying up throughout the nights is not a problem for me." You can take this as an opportunity to talk about how well suited for the job you are by saying things like-

► I am enthusiastic and energetic about my work.

► I am very proficient and hard working.

► I can work efficiently and with the same amount of zeal and energy at any time in the day.

► I can strive hard to achieve my goals and at the same time manage other aspects of the job.

One thing to keep in mind while praising yourself is to avoid the use of superlatives like 'extremely' hardworking, the 'best' at xyz, the 'most' efficient etcetra. Selling yourself is good, but the subtler the trumpeting, the better it is.

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2⟩ Which one you think web or voice suits your qualifications better?

If you are inclined towards one aspect, either web or voice, then there is no harm in telling your employer about your preference. They generally have enough vacancies in both and will hire you if you are good, irrespective of what you say here. Just make sure that you have a good reason for choosing one over the other.

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3⟩ What does a call center mean to you?

This seemingly harmless question is a way for your prospective employer to gauge how serious you are, and what your commitment to the job will be. This standard question should be replied to earnestly, and it's important not to give the impression that you are planning to leave as soon as a better opportunity comes along. Interviewers are usually looking for employees that will stay with the company for a long time and make a career out of their job.

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4⟩ Do you consider to be the important of teamwork?

Employers tend to prefer people who like to work in a team. Loners have a lower chance of being hired. Be sure to let your interviewers know that you can work in a team without becoming stressed or hostile. Management books about the value of teamwork can help you find the words you need to express the value of teamwork in the workplace.

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6⟩ Explain your Role model?

My father is my role model. he is the person who has done a lot to make my life comfortable . he believes that destiny is in our hands . He says that success is not a chance happenings and to succeed is a decision that we have to make.

He impresses me in dealing with people and day to day problems. He liked by most because his honesty is transparent.

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7⟩ Tell me are you confident of your communicative skills in convincing people?

Point number one-please do not answer in negative to this question-even if you are an absolute failure at convincing people to do anything. The answer has to be-"Yes, I think I can easily convince people." Then tell them how you convince people. Reading up on this aspect will help not only frame a good response to this question, but will also help you in doing your job better.

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8⟩ Explain B.P.O?

B.P.O. Means Business Process Outsourcing which deals with CRM ( Customer relationship management.). IN the BPO call are made & receive. It can be inbound or outbound. it is just like a help-desk where customer query are solve. It is basically link between the customer & its company..Main motive is customer satisfaction.

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11⟩ Explain Inbound and Outbound?

In inbound process we just satisfy the customer and solve the problem related to our company And in out bound process we just call the customer and selling the company products.

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13⟩ Explain Smart Work and Hard Work?

We can define smart work as a Work which can be done on right way and on right path. A work in which we put our effort in such a way so that we can be certain about good results. Inhard work we work but without any direction, so in this way results or success becomes unsure.

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14⟩ How you can impress the customer?

Make them satisfied.. make sure you helped them with all your best.. you should put yourself in there situation so that you know how they feel especially if they are irate.If they are not satisfied with your service that wouldmake them irate/mad(most of them)

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16⟩ Why you left the last job?

No need to give exact reason because it can be personal also

so simply follow the basic steps like:-

A]no cab facility, office was very far.

B]people in office was not good.{personal}

C]no increment chances.

D]totally zero percent respect for candidates.

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18⟩ Explain about problem and consequences of BPO?

Various surveys and research conducted among-st the call center employees have shown that depression is the most common problem faced by BPO employees. Frequent headaches, feeling of fatigue, sleeping disorders and frustration have become regular problems for them.

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20⟩ Does Customer Satisfaction mean to you?

Customer Satisfaction mean,dealing with customer in a proper or positive way.Every individuals are different so there need and satisfactory leave also different.So the main task of a employee of a call center is to make them understand that they are also concerned about their problem.

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