TSR - Telesales Representatives

If you are currently working, let the interviewer know and inform him that you will be resigning from there which may take a week or so to wrap up. Do not delay the call by long as this may give a wrong impression also do not convey that you will join on the next working day just to leave an impression when you have some chores left to be attended which will delay the process. Be honest and straight as most of the firms are familiar with the procedure of resignation and will grant the time to join in with them when you have been relieved from your duty from your last working place.

I think there are interesting points to both types of sales. I like a longer sales cycle, as it gives me time to get to know the customer, and spend time educating them about the benefits and uses of the product. Shorter cycles are more intense, since you typically don't have the luxury of too much personal knowledge of the customer, or the time for lengthy explanations. You need to hit the high priority topics rather quickly.

This can be a very difficult question to answer. It is designed to trip people up who are not too keen on sales specifically. In sales a good answer would be that you sometimes dislike having to abandon a lead even when it starts to become clear that they will not commit. This answer should indicate that you are eager to close deals and pursue harder markets.

Unwanted marketing is a crime by the law but one can opt out of it by filing a petition or a request in court. Only some firms are exempted from this law. To avoid unwanted marketing one can file a request in the court to be in the list of numbers which are not to be called by telemarketing firms. I personally think that one should not barge into somebody's private space causing any form of inconvenience to the end user. Telemarketing should be handled more responsibly to avoid such situations and maintain standards of marketing and not degrade them.

Sales is partly a skill and partly an art. You should answer that you should know the product well enough to be able to answer most questions about it. You should also be a good listener and be able to read a person's mood and intention. You also need to be patient and not allow rejection to get you down.

Here are a list of problems which are associated with paying per appointment :

1. Poor quality.

2. Rate of conversion is low.

3. Requirements for more meetings is not solved.

4. High competition.

5. Suppliers face a lot of problems.

6. Quality is deteriorated by quantity.

There are a few disclosures which are must before a person engages in telemarketing. Listed below are a list of issues that need to be disclosed.

1. Disclosure of identity on behalf of which the call is made at the starting of the call in a polite and fair manner.

2. There should be a proper description of the product or business being put forward.

3. The price and terms and conditions related to the product should be made very clear.

4. Any other information related to the product prescribed should be conveyed.

Turning a cold call into lead is not easy but it is not impossible either. If handled with the right motivation and skill a cold call can be changed into a lead. It can actually be put down as the way that cold calls are perceived by the person making the call and the fear of failure. The key should be to back track for a moment and then offer what you have when you have completely understood what is the landscape of the situation. Always step in with a positive attitude as for this situation it is very important.

Any interview questions about your discomfort in sales should always be responded to with a "no" without any elaboration. If you are uncomfortable, reevaluate whether the position is right for you.

My goal is to have a very short learning curve on this particular product portfolio. By doing this, I can aim to be among the top performers in the next 3-6 months. After showing consistent results for another 6 to 12 months, I will aim to become a team leader in the same company because I believe that growing with the same company will give me a strong foundation for my career growth.

This is where you demonstrate your understanding of the entire structure of selling. Focus on your view of selling as a professional service directed at showing the customer how your product or service meets their needs and improves their lives.

Prepare a concise sales interview answer that highlights your knowledge of how to communicate and build rapport with a client, ask the right questions, identify and understanding the client's values, motives and needs, offer the appropriate solutions, handle objections and close the sale. Include adapting to different personality types and using persuasive communication skills.

When attending a client or customer on phone some basic telephone etiquettes should be followed. Following are telephone etiquettes that should be followed by a tele caller :

1. Be quick in answering the phone.

2. Always make sure that the customer is greeted well.

3. When putting a line on hold take permission prior to it from the customer on the other end.

4. When transferring a call make sure you do it the right way and make it polite.

5. At the end of a call make sure that the customer is satisfied and does not have any query or doubt in mind.

Following are the ways of telemarketing fraud :

1. Charity purpose.

2. Asking for advance payment or fee.

3. Fraud by over capturing increased payments.

4. Bank related frauds.

5. Lottery

6. False representation of office supplies.

7. False verification calls.

Any time you are asked to provide a negative trait about the position you are applying for, you should tread carefully. An example of an answer that effectively resolves the question is, "Walking away from a sale when I know the prospect could benefit from our solution." This answer shows you know that there are times where you need to walk away and show that you understand that sales is about solutions.

Following tips can help in make a call successful :

1. Make sure the first impression of the call is good as it is very important for the rest of the call.

2. Be professional yet courteous.

3. It is very important to be a dedicated to a call, the opposite can be sensed very easily on a call.

4. Clear the objective of the call before you make one.

5. At times it is important not to sell over the phone instead connect with the customer and make the deal in the business place.

If you are new to this career you can expect this question early on. This is where your preparation comes into play. Provide an answer that provides some personal reasons why you want to work in telesales and give a reason that is relevant to the specific job. If, for example, the job is with an insurance company, say that you are keen to enter the insurance industry because it is an interesting and constantly developing market.

Obviously the answer has to be yes. Go on to explain that you enjoy the challenge of calling a new person and trying to close a deal. Say that cold calling can teach you sales skills that can be transferred effectively to when you call previous customers. You can quickly learn to become better at sales when cold calling.

Say that in telesales, especially with cold calling, you should expect a high percentage of rejection. Explain that you never take it personally and simply move on to the next customer. Say that confidence is a vital asset in sales.

This is a favorite sales interview question for trainee-type sales jobs. Sales interview answers to the "Sell me this product" question should clearly show your ability to uncover the customer's needs and wants, to select key features of the product and to sell the benefits of these features to the customer.

The benefits should meet the customer's needs and make the sale. A basic rule of selling is to sell the benefits the customer will gain from the product rather than the list of features the product has.