Hotel Manager

Adding value can be defined as adding extra item, image, product or service, which adds value to the product. For example a good-looking receptionist adds to the quality of hotel, a garnish on food adds to the value of the food. It can be service tool, service staff, environment, image of the owner or chef, etc. Travel agency adds value to the quality of hotel or vice versa.

Services are highly variable. The quality of service depends upon how, when where and who provides them. Each time customer receives different levels of satisfaction from the same level of service; same food gives different test to different people.

Hospitality actually means, “taking care of guests in the best possible way".

☛ Organizing, providing services and looking care after guests is included in it.

☛ It means friendly and generous treatment of guests.

☛ Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.

This type of accommodation is not related to tourism and not registered as business organization also. They neither provide housekeeping facility nor they sell their service but they provide accommodation facility.

It is the process of grooming the staff in a positive manner.

These are laid over the table on top of tablecloth. Its protects tablecloth from spillage.

Ice cream, cakes, breads, pies, etc are the products, which are prepared in a bakery.

Any kind of food that is infected by bacteria, toxin, chemical substance and poison is created.

He is the person who is in charge of serving the wine in a restaurant.

It is the source from where the information is received.

Various types of rooms in a hotel are:

☛ Single Room

☛ Double Room / Twin Room

☛ Triple Room

☛ Dormitory

☛ Cabana

☛ Studio

☛ Suits - Single suits, Double suits, Duplex suit, Royal Suit, Pent house

Hotels can be classified on the basis of:

☛ Service and supplementary

☛ Facilities or service (Star / Crown / Diamond )

☛ Location

☛ Number of rooms

☛ Types of clients

☛ Length of stay of clients, (Star/Crown),

☛ Economy

☛ Management

☛ Plan.

☛ Chain

☛ Partnership, Franchise, Marketing, and Management

Place, item, product, staff, service customer contact to receive service. It can be building, service environment, delivery items, staffs, follow travelers which they contact and receive positive or negative feelings.

This term is used for the temporary visitors, who do not even stay for twenty- four hours in a hotel.

☛ Adventure tourism - to convert the adventure into pleasure for the purpose of tourism business.

☛ Attraction - Anything/object/activity, which attracts tourists and attach with it.

☛ Amenities - Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.

☛ Back of the house- Staffs who are not directly involved in providing service. Guests rarely interact with them.

Team of staffs involved in providing service

Organization is actually a process of combining the work of individuals or groups to fulfill a common goal of an enterprise. In a business organization, activities carried out to earn or produce asset or profit. It may be trade, commerce, industry or service.

It is a flow of communication within a department.

It is a place where cups and pots are washed and cleaned.