Listening Skills

Applicant should be able to understand work-related language, be able determine what a co-worker is trying to say, and be intuitive in recognizing human emotions.

Answer should show that applicant has good listening skills and that they are a dependable person who responds accurately to the central issues.

Applicant should know that as a team player the views of others are important. The ideology of the phrase “There is no ‘I’ in team” should be represented. Ego and/or narcissism should not be a trait applicant expresses.

Candidate should demonstrate a real commitment to formal education, as well as the ability and imagination to apply these new concepts directly within the work place.

Candidate should have the ability to use their listening and interviewing skills to clarify issues and make points easier to understand. They should be able to influence the conversation in a way that allows other people to effectively communicate; should not be impatient.

Candidate should display an aptitude for personal growth by independently learning and should be prepared to utilize that knowledge in multi-lateral ways.

Applicant’s should be capable of determining what information is correct. By clarifying with a superior or researching they work around the obstruction. They should try to bring the conversation to a satisfactory conclusion, but always have the best interests of the company in mind.

Candidate should demonstrate a level of personal enterprise and initiative to acquire work knowledge voluntarily.

Job seeker should have the skills to convince others to fully participate in a discussion and help them expand on their ideas.

Candidate should display a level of adaptability and be able to apply learning in a resourceful and innovative manner. Candidate should be able to able to acquire knowledge from errors as well as triumphs.

Job seeker should demonstrate a provable level of interest and creativity for all aspects of his/her work.

Candidate should be capable of constructively applying all forms of feedback towards creating a better and more efficient performance.

✫ Define motivation and your role in creating a motivational setting

✫ The cost of demotivation and disengagement

✫ Recognize important elements of the motivational process

✫ Create your own practice for building a motivational climate

✫ Understand the different types of delegation

✫ Know the benefits and challenges of delegation

✫ Recognize your comfort with delegation

✫ How to conduct an effective delegation conversation

✫ Practice your delegation skills

Applicant should be committed to self-development through a continuous learning process, whether at work or away from work. Goal should be to improve their contribution to the work force and/or the company.

learning Skills management is the practice of understanding, developing and deploying people and their skills. Well-implemented skills management should identify the skills that job roles require, the skills of individual employees, and any gap between the two.

✫ How does coaching develop, enhance and achieve goals.

✫ Know the requirements and importance of coaching.

✫ Practice coaching and correcting difficult and challenging behaviors.

✫ Use the AMA Guide for managing a coaching discussion.

✫ Identify the differences between coaching and discipline.

✫ Gain a deeper understanding of your roles and responsibilities

✫ Improve communication to effectively set expectations for yourself and your direct reports

✫ Adapt your leadership style to meet the needs of individual team members

✫ Communicate organizational goals that get results

✫ Apply delegation strategies to increase productivity and motivation

✫ Use effective coaching techniques to maximize your team's performance