Manager Administration

A good manager is not only strives to make herself clearer, but also strives to understand what those around her are saying. You can do this by repeating what the other person has said as a part of your conversation. Use this technique when you're not exactly sure what the other person is saying.

When you mix positive and negative feedback, both areas suffer. The positive becomes overshadowed by the negative, and the negative doesn't carry the full force of its potential impact. Of course, there may be situations where you'd want to communicate this, but on the whole it makes communication less effective.

Instead of asking your co-worker "I'm sorry, can you repeat what you just said? I'm not sure I understood." say something like "So you're saying that we could drive up productivity by offering more meaningful incentives. What might that look like in the flesh?"

When emotions are turbulent. Let people voice their emotions in a safe, controlled environment. Stifled emotions can turn into resentment, eroding your working relationship. Similarly, emotions that are not adequately dealt with can interfere with rational discussion, which should be the mainstay of your work environment.

A key to successful management is the relationship between the manager and his or her staff. It's the manner in which managers manage people that separates the ordinary from the good and the exceptional.

If you're good to your workers and they're happy with their jobs, they'll pass that kindness on to customers and invaluably bolster the image of your company. Or, they'll do the same for their employees and maintain a positive corporate culture.

Intelligent questions show that you can follow the flow of the conversation and clarify when necessary. Don't be afraid to ask questions because you're worried about appearing "stupid." Effective managers care about understanding what's important; they don't care about how they get there. Know, too, that others will probably have questions and may not ask. If you ask their question for them, you can act as a facilitator and build your team's engagement level. That's the true mark of a manager.

Good relationships are based on trust, commitment and engagement, and a good managers essential role is to build these relationships for the benefit of the organisation, so that the tasks that are set are completed with enthusiasm, effectively, on time and with the energy to do more.

1) Don't be one of those managers who inadvertently makes an employee feel like they're bothering you when they bring up a question or concern. Instead of seeing it as another crisis to manage, look at it as an opportunity to show your employee how much you want this organization to be a fulfilling place to work.

2) Never minimize or dismiss the concerns of your employees, and always make sure that you've answered their questions completely.

Meet in small teams or one-on-one, and go over your comments in detail.

Set up a schedule for feedback. Offer it regularly so that your employees know when to expect it and can make space for it in their workflows.

The tendency is to give more positive recognition to the people who remind us of ourselves somehow and who actually like us, rather than to the people who make the biggest contributions to the organization. In the long run, it's people in the latter group who will make the most progress in achieving the organization's goals, so monitor your own behavior carefully and make sure you're not accidentally short-changing them, even if they give you the impression that your positive regard doesn't affect them. Some people shy away from positive feedback but appreciate it nonetheless.

✫ Achieve good results

✫ Are assertive and communicate well

✫ Are clear thinkers and effective speakers who are good at influencing others

✫ Are decisive, good at negotiation and problem solving

✫ Write good reports

✫ Excel at time management

✫ Spend time in self development

✫ Manage change effectively

✫ Seek continuous improvement

✫ Control and co-ordinate staff effectively

✫ Engage in and enjoy crisis management

✫ Influence the culture of teams

✫ Focus on customers/clients and know how to improve business performance

✫ Conduct meetings efficiently

✫ Are good at planning and organizing themselves

✫ Are good at both strategic and project management

✫ Are good at risk management and can manage stress in staff

Good managers are essential to any successful organisation. An exceptionally good manager achieves a hard working, productive and effective workforce that punches above its weight in its performance.

Good managers attract exceptional staff; they make the organisation a preferred employer; they help to increase market share; add to profits and surpluses, and reduce costs. Their staff are engaged, committed and go the extra.