Business Unit Manager

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“Manager Business Unit Frequently Asked Questions in various Business Unit Manager job Interviews by interviewer. The set of questions here ensures that you offer a perfect answer posed to you. So get preparation for your new job hunting”



54 Business Unit Manager Questions And Answers

41⟩ How would your customer service team describe you as a manager?

Focus on the strengths and skills required to successfully manage a customer service team including clear communication, organizational and planning skills, people development and empowerment, motivational skills and problem-solving skills. Support your answer with examples of actual feedback you have received from team members.

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42⟩ How would people you have worked with describe you?

This question centers on how well you work with others and your ability to manage relationships with your peers, managers and direct reports. Give examples of situations that illustrate how you work with people across various functions. Answer truthfully, as the hiring manager will reach out to your references at a later point to ensure your perception of yourself is in line with theirs.

My managers would describe me as someone who would rather tirelessly overcome obstacles on my own than continuously seek managerial guidance. I make my managers' lives easier in this way. For example, when I first started working at firm C, I was asked to figure out ways to cut costs. Instead of relying on my manager, who had other projects to oversee, I decided to better understand the transportation logistics behind the wood chips that my employer needed in each facility. After seeing what worked best and what could be improved, I took this information to my manager, who was grateful for the initiative I took.

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43⟩ What is your biggest professional accomplishment to date?

This is your opportunity to provide an example that shows you can do the job. Think about the skills detailed in the job description and which of your accomplishments most directly relate. The goal is to convey to the hiring manager not only your past successes but also what you are capable of accomplishing if offered the job.

My greatest accomplishment was when I grew the IBM IBM +0.00% business on my agency's behalf by 25% in one year. Most clients were cutting back on producing events as a way to warm leads for their sales force. With my creative team, I came up with a way to offer the same high-touch experience via webinars. Each webinar was accessible 24 hours a day and led by IBM thought leaders. In the end, I reduced event production costs by 40% and with those savings, IBM invested in more webinars worldwide. I won my agency's award and was soon promoted.

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44⟩ What is your greatest strength for business unit manager position?

This is your time to shine. Just remember the interviewer is looking for work related strengths. Mention a number of them such as being a good motivator, problem solver, performing well under pressure, loyal, positive attitude, eager to learn, taking the initiative, attention to detail. Whichever you go for, be prepared to give examples that illustrate this particular skill.

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45⟩ Why do you want to work for business unit manager position in our company?

Being unfamiliar with the organisation will spoil your chances with 75% of interviewers, according to one survey, so take this chance to show you have done your preparation and know the company inside and out. You will now have the chance to demonstrate that you've done your research, so reply mentioning all the positive things you have found out about the organisation and its sector etc. This means you'll have an enjoyable work environment and stability of employment etc - everything that brings out the best in you.

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46⟩ Tell me about the cost efficiencies you introduced in your last job?

Discuss how you identified the opportunity for cost saving and how you implemented appropriate measures to improve operational efficiency. Examples include:

► cross training employees to handle different functions

► scheduling employees according to call and query volumes

► introducing new technologies

► providing information via an interactive website or other digital channel

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47⟩ Tell me about your experience in training newly graduated registered nurses?

The nurse manager assesses performance. Normally, a newly graduated RN will be very familiar with all of the new nursing technologies and newly developed medical techniques. They will however usually require information as to how to improve performance, anticipate and prevent misunderstanding/conflicts, define goals, work as a team, etc.

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48⟩ General Business unit manager interview questions

► What are you looking for in terms of career development?

► Do you know anyone who works with our company?

► Example when you went above and beyond the call of duty.

► What steps do you follow to study a problem before making a decision?

► Describe a situation where you had to plan or organise something.

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50⟩ What do you consider the core criteria for a successful customer service department?

Key factors include a good understanding of the needs of the customer and having the right skills, resources and processes in place to meet these needs.

From a customer service management perspective criteria include clear communication of objectives and expectations to staff, consistent performance management, empowering staff to meet customer demands, ensuring staff are sufficiently engaged, listening to feedback from staff and customers and effectively acting on it.

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51⟩ Tell me about a customer service policy that you have developed and implemented?

Talk the interviewer through a policy you developed, structuring your answer around these recognized steps.

► Clearly identify the goals for the policy

► Ensure correlation between the customer service goals and the company mission and objectives

► Identify the specific processes that will result in goal accomplishment

► Develop standard operating procedures and guidelines for the processes

► Train your staff in the implementation of the new customer service policy

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54⟩ Give me an example of how you have managed an under-performing staff member?

What process did you follow to understand the reasons for the poor performance, gain commitment to the need for change and resolve the issues?

Approaches include developing a program of required actions for the team member to follow, providing training, coaching and mentoring, allocating necessary resources. Find out how to answer behavioral interview questions like this.

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