Cabin Crew Manager

There are many ways to deal with difficult or negative situation effectively are as follows:

☛ Figure out how to react.

☛ Before doing anything, give yourself a moment to calm down.

☛ In order for you to move on from this negative situation, you'll need to be able to let go.

☛ Talk to someone about it; a friend, family member, etc. Vent about your feelings in a journal or blog, or even a loose leaf paper that you shred afterwards.

☛ Look at it like an obstacle that you need to overcome.

☛ Instead of keeping everything cooped up inside of you, admit that you've made a mistake. Apologize and move on.

☛ The best way to deal with negative situations is to stay positive.

☛ Don't be so serious! Have a sense of humour and learn to laugh at yourself and your situation.

☛ Step back from the situation and decide if there is a possibility of a good outcome.

☛ Choose not to be affected by it.

☛ Take something negative and use it to improve yourself.

☛ Keep yourself motivated.

Employers often ask job applicants how they handle pressure on jobs. That's because cabin crew member in airlines are problem solvers and face some degree of stress everyday. And, if candidates want to work for these airlines, they must also know how to deal with pressure.It will be best to provide specific examples of when you dealt with pressure, and share any results you achieved in stressful situations.Sample answers:

☛ I actually work better under pressure and I've found that I enjoy working in a challenging environment.

☛ From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress reducer.

☛ I do not respond to stress but to the situation. I analyze the situation and take action that will avoid negative stress.

To handle customer complaints you need to:

☛ Listen to the customer to figure out why they are upset.

☛ Listen to the customer to determine whether any of your policies were not abided by or if this is something outside or not contemplated by your systems.

☛ Next put yourself in the shoes of the customer. Given what you now know try and see their point of view. Why did they come to you?

☛ Once you have heard the complaint and understand the basis for the same, elevate the customer to a supervisor or manager where possible.

☛ Defend if you must. But do not fight with the customer.

☛ Once you have listened and understood the customer’s complaint and have avoided fighting over the same divert the customer’s focus to how you intend to resolve the matter.

☛ Use customer complaints as a manner to learn about potential flaws in your systems. Maintain a manner of tracking customer complaints .

If you are aware about all these steps then you will not face any problem in answering this question.

Your interviewer will want to know what you, specifically, can bring to the table – or rather, the airplane – as a member of their airline’s cabin crew. There is no real right or wrong answer to this question, so long as your response is sincere, well-spoken, and – most importantly – accurate. If you have difficulty speaking about yourself, it’s best to anticipate this question ahead of time and prepare your answer now.

Below are some good personality traits that someone searching for a new cabin crew attendant will be on the lookout for. Pick the ones that best suit you, and personalize your answer.

☛ Good communication and listening skills

☛ Confident and firm while still remaining friendly

☛ Outgoing and charming with an eagerness to help others

☛ Independent, fast-learner who works well without supervision

☛ Alert, observant individual with great attention to detail

☛ Strong, fearless leader with good teamwork skills

☛ Empathetic person who will go the distance for others

☛ Critical thinker who works well under pressure

When you respond, keep in mind the type of position you are interviewing for, the company culture, and the work environment. Your answer should help show the interviewer why you’re a match for the job and for the company. Sample answers are:

☛ I’m a people person. I really enjoy meeting and working with a lot of different people.

☛ I’m a perfectionist. I pay attention to all the details, and like to be sure that everything is just right.

☛ I’m a creative thinker. I like to explore alternative solutions to problems and have an open mind about what will work best.

☛ I’m efficient and highly organized. This enables me to be as productive as possible on the job.

☛ I enjoy solving problems, troubleshooting issues, and coming up with solutions in a timely manner.

Your strengths are a mixture of your talents, knowledge and skills. By identifying your strengths and matching yourself to the role, you will enjoy it more and perform better that those who have to try hard to fill the role.Most candidates don't answer it well, often because they are too humble. But this question is a great opportunity to sell yourself and show how you align with the company's requirements.

These are some of the best ways i believe you can answer:

☛ I can learn the things easily. I am a hard worker. If I committed with some work I will never give up middle of that one. I can mingle with the different kinds of people.

☛ I am a quick learner and self motivated person, I want my work best and I am a good team player also. I can adobe any situation easily and honest towards my work.

☛ My strengths are hard working, self motivation, positive attitude towards work. And flexible enough to adapt change.

☛ I have strength such as doing well in mathematics and languages. I communicate clearly. I'am popular so I have many friends.

This is quite straight question, discuss about the key

performance indices against which your performance was

rated. This also shows your suitability for the position. You may say that the performances can be measure as set of goals that achieve by person in his life. Performances measured by achieving self-satisfaction with our work. So I feel satisfaction is the measure of performance. Or to measure your performance on the job you can do following things:

☛ Set up random methods of quality control throughout your airline.

☛ Survey your clients about their customer service experience as a way of assessing employee performance.

☛ Compare Yourself to the Competition.

☛ Understand Your Strengths and Weaknesses.