The job of a nurse requires stress tolerance, positive attitude and behavior and great care for detail. Nurse Managers have the ability to encourage all of these via praise, active listening, and occasional surprises ranging from time off to free tickets or chocolate bars. When necessary, the NM will have to identify employees that show lack of professionalism. To prevent this from happening, nurse managers can instruct staff in specially designed coaching and training. Give an example or two from your own experience.