Active listening techniques include:

☆ Building trust and establishing rapport.

☆ Demonstrating concern.

☆ Paraphrasing to show understanding.

☆ Non-verbal cues which show understanding such as nodding, eye contact and leaning forward.

☆ Brief verbal affirmations like I see, I know, sure, or I understand.

☆ Asking open-ended questions.

☆ Asking specific questions to seek clarification.

☆ Waiting to disclose your opinion.

☆ Disclosing similar experiences to show understanding.