☛ What interests you about our product and customers?

☛ What interests you about customer care?

☛ What relevant work experience has prepared you to do well in this role?

☛ How many customers do you usually talk to in one day?

☛ What are some common customer questions that you fielded at your previous role, and how did you answer them?

☛ What do you do when you don’t have enough information to answer a customer’s question?

☛ Let’s say that the customer you’re talking to is complaining about a well-known problem with your product. How do you diffuse the situation?

☛ Describe a time you turned a negative situation with a customer to a positive one.

☛ Describe a time you calmed down an angry customer.

☛ How do you respond when a customer tells you that you’re taking too long to help them?

☛ Describe a time a customer gave you valuable feedback about a product.

☛ How have you collaborated with your teammates to achieve a common goal?

☛ Have you ever suggested a way to increase revenue, lower costs, or improve efficiency?

☛ This job can be repetitive. What motivates you to do well?