This should be an easy question for a great customer service representative to answer. In fact, some candidates might wow you with their response, as they cite a time they personally delivered a particular product to someone or spent 45 minutes after their shift ended talking a customer through a problem.
Please explain have you ever had difficulty with a supervisor?
Tell me how to deal with customers who deny to pay for service/product?
Suppose our call center is involved in activities that bend many laws. Would you work with us? Pay is huge?
Suppose you are dealing with a customer on the phone, and you are struggling to find the solution to his or her problem. The customer starts getting impatient. How do you handle the situation?
Tell me how can you resolve the problem to customer’s satisfaction?
Explain me an example of a time when you have gone the extra mile for a client?
Tell me how confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
Tell me what would you do if the customer says that it took you long to resolve an issue?
Explain me what Methods Would You Use to Escalate a Call?
Tell me how to deal with the difficult customer?
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