This question should give you a sense of the candidate’s ability to empathize with a customer. Good customer service reps should be able to apologize and acknowledge known problems while assuring customers that your team is working on a solution.
Suppose our call center is involved in activities that bend many laws. Would you work with us? Pay is huge?
Suppose you are dealing with a customer on the phone, and you are struggling to find the solution to his or her problem. The customer starts getting impatient. How do you handle the situation?
Tell me how can you resolve the problem to customer’s satisfaction?
Explain me an example of a time when you have gone the extra mile for a client?
Tell me how confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
Tell me what would you do if the customer says that it took you long to resolve an issue?
Explain me what Methods Would You Use to Escalate a Call?
Tell me how to deal with the difficult customer?
Tell me what are the key aspect that help to improve customer service?
Tell me how to get a responsive customer feedback?
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