Good customer service reps help customers solve problems, but great customer service reps are proactive about looking for ways to prevent problems from occurring in the first place.
Tell me how confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
Tell me what would you do if the customer says that it took you long to resolve an issue?
Explain me what Methods Would You Use to Escalate a Call?
Tell me how to deal with the difficult customer?
Tell me what are the key aspect that help to improve customer service?
Tell me how to get a responsive customer feedback?
Tell me do you ever become upset or angry on the job?
Explain me how to deal with unreasonable customer demands?
Tell me what steps will you take to deal with your unsatisfied customer?
Tell me do You Understand the Goals You Must Meet?
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