These certifications are oriented toward specific technologies and are managed by the vendors of these technologies. They are tailored to users of those technologies and to the institutions that employ them.
How would you deny a request from a customer?
Explain the philosophy of good customer service?
How did you handle this if you have experienced a challenge with company systems or best practices, finding that they were not serving the needs of the customers?
What do you do, to get things moving if you are supervising on a public counter and there is lots of people waiting and more coming in?
What would you do to handle negative comments from clients, most especially when they express anger, frustration or hostility?
What are your strengths and weaknesses when interacting with a customer?
What are the main tasks of a customer service representative?
List some customer service skills that matter?
How do you deal with difficult customers?
Why should you have ability to use positive language?
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