Professional certification is a formal designation which confirms that a person is qualified to perform a job or task. Certifications in the computer technician field are invaluable because they validate your knowledge of computers and let others know that you have the skills needed to do the job right.
How did you handle this if you have experienced a challenge with company systems or best practices, finding that they were not serving the needs of the customers?
What do you do, to get things moving if you are supervising on a public counter and there is lots of people waiting and more coming in?
What would you do to handle negative comments from clients, most especially when they express anger, frustration or hostility?
What are your strengths and weaknesses when interacting with a customer?
What are the main tasks of a customer service representative?
List some customer service skills that matter?
How do you deal with difficult customers?
Why should you have ability to use positive language?
What challenges are you looking for in this customer service position?
How do you handle complaints from customers?
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