A receptionist's work is probably the most fulfilling in any company. Providing excellence in customer services and presenting a positive face of the company on a front desk makes a receptionist's work meaningful.
Tell us how you deal with a customer who is on the phone and refuses to calm down?
Tell me what is one of your weaknesses?
Suppose I would like to set up a second interview with our evening supervisor. Can you come back this evening at 700?
Tell me what is the first thing that comes to your mind when a caller says that he cannot log-in to his account?
Tell me what skills do you possess that make you a good contender to be considered for a help desk specialist position?
Please explain some of the task that you had performed in your previous company?
Tell me how important IT skills are in help desk service and how you keep yourself updated with those skills?
Suppose if there is a customer who does not understand your language then how will you help him/her?
Suppose in a situation where caller did not understand what you are explaining, what you would do?
Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?
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