I had been working as a receptionist for two years. I learned and developed numerous secretarial, customer service and front desk skills through my jobs in different work environments. After serving in the role of receptionist for some years, I would like to get a job of more responsibility such as a supervisor or office manager.
Tell me what is one of your weaknesses?
Suppose I would like to set up a second interview with our evening supervisor. Can you come back this evening at 700?
Tell me what is the first thing that comes to your mind when a caller says that he cannot log-in to his account?
Tell me what skills do you possess that make you a good contender to be considered for a help desk specialist position?
Please explain some of the task that you had performed in your previous company?
Tell me how important IT skills are in help desk service and how you keep yourself updated with those skills?
Suppose if there is a customer who does not understand your language then how will you help him/her?
Suppose in a situation where caller did not understand what you are explaining, what you would do?
Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?
Explain me how important are IT skills in a help desk position? How do you keep your skills updated?
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