By getting a print out of the employee list and marking their presence with time and date as soon as the arrive or by taking their signatures on it for verification and recording daily attendance on an excel sheet.
Tell me what is the first thing that comes to your mind when a caller says that he cannot log-in to his account?
Tell me what skills do you possess that make you a good contender to be considered for a help desk specialist position?
Please explain some of the task that you had performed in your previous company?
Tell me how important IT skills are in help desk service and how you keep yourself updated with those skills?
Suppose if there is a customer who does not understand your language then how will you help him/her?
Suppose in a situation where caller did not understand what you are explaining, what you would do?
Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?
Explain me how important are IT skills in a help desk position? How do you keep your skills updated?
Please explain if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
Suppose if someone finds that their Internet connectivity is down, how would you fix the problem?
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