First I will repeat the question and try listen to the customer and if the customer is annoyed and is not ready to listen what you are saying, the best thing is to transfer the call to supervisor or another assistant.
Tell me what was your best subject in high school?
Tell me what is your worst experience so far as a help desk assistant?
Tell me how important is customer service for you?
Tell me what do you find most interesting about working in a help desk capacity?
Write a paragraph explaining how DHCP works?
Tell me your worst experience as a help desk assistant. How did you handle it?
Explain me how would you rate your problem solving skills?
Tell me how do you handle an angry customer?
Tell me what three qualities does the ideal help desk staff person possess?
Tell us what kind of people are your current users? Do you like them?
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