☛ Inform the stake holders that the issue is being worked upon.

☛ Login to server to see if its responding.

☛ Access Application and Web Server logs to see if the application is receiving requests.

☛ If not, Involve the appropriate Network Team.

☛ Inform the stakeholders regarding the progress.

☛ Bounce the web / application server instance , if required.

☛ Close the ticket with the steps taken to resolve the problem.

☛ Complete the RCA ( Root Cause Analysis ) and submit the report to stake holders.